Get Started with Wi-Fi in WatchGuard Cloud

Follow these steps to deploy a WatchGuard AP130, AP330, AP430CR, or AP432 access point in WatchGuard Cloud:

Troubleshoot Access Point Connectivity

It may take several minutes for the access point to connect to WatchGuard Cloud. If you do not see your access point in WatchGuard Cloud, check the following:

  • Make sure you have activated your access point with a valid device serial number and license key in your WatchGuard account. The license key must be for a WatchGuard Standard or USP Wi-Fi license for Wi-Fi in WatchGuard Cloud.
  • If you are a service provider, make sure you have allocated the activated access point to a subscriber account in WatchGuard Cloud.
  • Make sure you have added the access point to your WatchGuard Cloud subscriber account.
  • If you have configured DHCP, make sure your access point has received an IP address from DHCP and can connect to the network.
  • Access points use TCP port 443 to connect to WatchGuard Cloud. Access points must also be able to connect to these destinations:
  • *.watchguard.io for product activation and feature key updates
  • *.watchguard.com for WatchGuard Cloud registration and connections
  • If you set up an access point behind a firewall that performs inspection on HTTPS traffic, you must add *.watchguard.io to the content inspection exception / bypass list to enable the access point to receive a feature key from WatchGuard servers. On the WatchGuard Firebox, this is enabled by default for cloud-managed Fireboxes in WatchGuard Cloud.

Access Point LED Indicators

The access point has LED indicators that can show status conditions for the device connection to WatchGuard Cloud. The LED indicator status depends on the firmware version on the device.

Current factory default access points ship with firmware version 1.1.4-0 or lower.

Troubleshoot Access Point Issues from the Command Line Interface (CLI)

In some cases, you may need to troubleshoot issues on your access point if you cannot view or manage the access point from WatchGuard Cloud.

From the Command Line Interface (CLI) of the device, you can perform these functions:

To connect to the CLI, you can use an SSH client located on the same network as the access point.

  1. Open your terminal application.
  2. Verify that your connection type is set to SSH and the parameters are set to:
  3. Host name — The IP address of the access point
  4. Port — 22
  5. Start the connection.

    The connection window shows a welcome message and the access point login prompt.
  6. At the login prompt, type the user name admin. Press Enter.
  7. At the password prompt, type the password you set for the device in WatchGuard Cloud. Press Enter.

    If you have not yet added the access point to WatchGuard Cloud and set a device password, the default password for the CLI is watchguard.

At any time, you can type "?" or "Help" to see a list of commands.

For more information on the access point CLI, see Access Point Command Line Interface in the WatchGuard Cloud help.

Additional Language Support

See Also

About Wi-Fi in WatchGuard Cloud Access Point Licenses

Manage the Access Point Device Configuration

Monitor Access Points