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Troubleshoot Mobile VPN with SSL

This topic describes common problems and solutions for Mobile VPN with SSL. Even after the VPN client connects, client traffic might not be able to reach some network resources because of network or policy configuration problems.

Installation Issues

For information about which operating systems are compatible with your Mobile VPN with SSL Client, see the Operating System Compatibility list in the Fireware Release Notes. You can find the Release Notes for your version of Fireware OS on the Fireware Release Notes page of the WatchGuard website.

To install the Mobile VPN with SSL client on macOS, you must have administrator privileges.

In macOS 10.15 (Catalina), you can only install apps that are notarized by Apple. The WatchGuard Mobile VPN with SSL client is not notarized by Apple. You cannot install the Mobile VPN with SSL client on a computer with macOS 10.15. However, if the Mobile VPN with SSL client is already installed, and you upgrade to macOS 10.15, you can use the Mobile VPN with SSL client.

Connection Issues

In Fireware v12.5 or higher, you must configure a RADIUS domain name. If your Firebox configuration includes a RADIUS server, and you upgrade from Fireware v12.4.1 or lower to Fireware v12.5 or higher, the Firebox automatically uses RADIUS as the domain name for that server. To authenticate to that server, users must type RADIUS as the domain name. In this case, if users type a domain name other than RADIUS, authentication fails. For more information, see Install and Connect the Mobile VPN with SSL Client.

Issues After Connection

If you cannot connect to network resources through an established VPN tunnel, see Troubleshoot Network Connectivity for information about other steps you can take to identify and resolve the issue.

See Also

Mobile VPN with SSL

Plan Your Mobile VPN with SSL Configuration

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