Mobile VPN with SSL Client Not Installed with Administrative Rights (Windows)

Applies To: Cloud-managed Fireboxes This topic applies to Fireboxes you configure in WatchGuard Cloud., Locally-managed Fireboxes This topic applies to Fireboxes you configure in Policy Manager or Fireware Web UI.

When the Mobile VPN with SSL client is installed without Administrator privileges, essential drivers and services are not installed correctly. This can result in failed tunnel connections, missing components, or an unusable VPN configuration.

Symptoms

A non-administrator installation of the Mobile VPN with SSL client typically presents these symptoms:

• VPN connections fail immediately after installation.
• Missing or improperly configured components, such as the WatchGuard SSLVPN Service or the TAP adapter.
• The Mobile VPN with SSL client installer completes and shows no errors, even though you did not use Administrator rights to install.
• The Mobile VPN with SSL client installer does not complete and shows errors that reference:
  • Insufficient privileges.
  • Blocked drivers.
  • Service startup failures.

Diagnostic Steps

To diagnose this issue:

• Review installation logs for privilege‑related warnings or failures in the Windows Event Viewer.

Possible Causes and Resolutions

Common causes and solutions include:

Possible Cause	Solution
You installed the client without Administrator privileges.	If you installed the client without Administrator privileges, remove these components: The SSL VPN client. The TAP adapter. Associated drivers. Residual configuration files. Cached logs. (Optional) Registry remnants. For more information, go to How do I uninstall Mobile VPN with SSL and remove all related files? Use the Run as Administrator option to reinstall the Mobile VPN with SSL client. This makes sure all services and drivers install correctly. Right‑click the client installer and select Run as Administrator. Click Next. Select Full Installation (if prompted). Click Install. For more information, go to TAP Adapter Missing or Disabled (Windows).
Privilege restrictions prevented service or driver registration.	Perform a clean uninstall of the Mobile VPN with SSL client. For more information, go to How do I uninstall Mobile VPN with SSL and remove all related files? Reinstall the client with elevated rights to restore required services, drivers, and TAP components: Right‑click the Mobile VPN with SSL client installer and select Run as Administrator. Select Next. Select a destination location and click Next. Select the Tap Driver check box and click Next. Select Full Installation (if the installer prompts you). Click Install. To confirm the problem is solved: Confirm that the Task Manager > wgsslvpnsrc.exe > WatchGuard SSLVPN Service exists and is running. For more information, go to WatchGuard SSLVPN Service is Not Running (Windows). Confirm that the Device Manager > Network Adapters > TAP-Windows Adapter V9 exists and is enabled. For more information, go to TAP Adapter Missing or Disabled (Windows).

Related Log Messages

The Windows Event Viewer might show errors related to:

• Missing drivers.
• Failure to start the SSLVPN service.
• Entries (Application or System) that show installer actions blocked by insufficient privileges or driver installation failures.

Related Topics

About Mobile VPN with SSL

Troubleshoot Mobile VPN with SSL