In the Device Settings page, you can see detailed status for a device, enable logging, and remove a device from WatchGuard Cloud.
For information on how to configure a device, see Configure Devices in WatchGuard Cloud.
Click the Monitor button in the upper-right corner to open the WatchGuard Cloud Device Summary page.
Open the Device Settings Page
To open the Device Settings page:
- Log in to WatchGuard Cloud.
- Select Configure > Devices.
- To see the settings for a device, select a device from the list.
If you selected a folder or Subscriber account with more than one device, in the table that appears, add a device or select the device you want to see settings for.
Connection, Device, and License Details
When you select an individual device, the upper section of the page shows connection status, device information, and license details for the device. For a FireCluster, this section shows information about both Firebox cluster members.
For more information about device status, you can select the device or folder, and look at logs, dashboards, and reports. For more information, see View WatchGuard Cloud Device Reports.
Connection status appears below the image of the device. The connection status indicates whether the device is connected to your WatchGuard Cloud account. It can be one of these values:
Never Connected — The device has never connected to WatchGuard Cloud.
Connected — The device is connected to WatchGuard Cloud.
Not Connected — The device is not connected to WatchGuard Cloud.
Inactive — The device is inactive. For more information, see Inactive Devices and Data Retention.
If the status is Never Connected or Not Connected, look at the WatchGuard Cloud status on the device. For more information, see WatchGuard Cloud Status on the Firebox.
The expected status of cluster members depends on the cluster type:
Only the cluster master connects to WatchGuard Cloud. The status of the cluster master is Connected. The status of the backup master is Never Connected or Not Connected.
Both cluster members connect to WatchGuard Cloud. The status of both members is Connected. To determine which Firebox serial number corresponds to the cluster master or backup master, connect to Fireware Web UI and select System Status > FireCluster. Or, in WatchGuard System Manager, connect to the cluster and expand the Cluster section.
Reboot and Upgrade
For individual Fireboxes that run Fireware v12.5.2 and higher, you can reboot and upgrade the Firebox on the Device Summary page. For more information, see Reboot a Firebox and Upgrade Firmware from WatchGuard Cloud.
For FireCluster members that run Fireware v12.7.1 or higher (or v12.5.8 or higher for T10, T15, T30, T35, T50, M200 and M300 Fireboxes), you can reboot and upgrade the cluster member on the Device Summary page. For more information, see Reboot a Cluster Member in WatchGuard Cloud and Upgrade a FireCluster in WatchGuard Cloud.
To fail over an active/passive cluster in WatchGuard Cloud, cluster members must run Fireware v12.7.1 or higher (or v12.5.8 or higher for T10, T15, T30, T35, T50, M200 and M300 Fireboxes). For more information, see Fail Over a FireCluster in WatchGuard Cloud.
The Device Information section includes basic information about the device:
- Name — For a device that has never connected, this is the name assigned to the device when it was registered on the WatchGuard portal. After the device has connected, this is the name configured on the device.
- Model — The device model.
- Version — For a device that has never connected to WatchGuard Cloud, this is the version of firmware the device was manufactured with. After the device has connected, this is the version of firmware installed on the device.
- Serial Number — The device serial number.
- IP Address — The public IP address of the connection from WatchGuard Cloud. If the device is not connected, it shows the last IP address the device connected from WatchGuard Cloud.
- Uptime — The number of days since the device last rebooted. This information is available only after the device has connected to WatchGuard Cloud. If the device is not connected, this number reflects the uptime as of the last time the device connected to WatchGuard Cloud.
For a FireCluster, the Device Information section also includes a member number for both cluster members. This number indicates the order in which you added the Fireboxes to WatchGuard Cloud:
- Member1 is the first Firebox that you added to WatchGuard Cloud.
- Member2 is the second Firebox that you added to WatchGuard Cloud.
If you remove a Firebox from a FireCluster, that member becomes inactive.
The License Details section indicates the type of device security subscription, and license and data retention period. The license type can be:
- Total Security Suite — WatchGuard Cloud is licensed to this device as part of a Total Security Suite subscription. This license includes 30 days of data retention.
- Basic Security Suite — WatchGuard Cloud is licensed to this device as part of a Basic Security Suite subscription. This license includes 1 day of data retention.
License and data retention status information includes:
- Status — The status of the WatchGuard Cloud license in the device Feature Key. If the license is not expired, the status is Valid.
- Expiration — The date the WatchGuard Cloud license expires.
- Data Retention — The number of days of data retention licensed for this device. This includes the number of days of data retention included with the device license plus additional days added by a Data Retention license assigned to the device. For more information, see Manage Data Retention Licenses.
Device and FireCluster Logging
In the Device Logging section, you can enable and disable logging from your device or FireCluster to WatchGuard Cloud. Logging is required to generate logs and reports for the device.
Remove a Device or FireCluster
You can remove a device or FireCluster from WatchGuard Cloud. This unregisters the device or FireCluster from your WatchGuard Cloud account. The device and stored data are not viewable in WatchGuard Cloud. If you remove a cloud-managed Firebox, it becomes a locally-managed device and uses the last deployed configuration.
Remove a Device from Cloud Management
For a cloud-managed Firebox, you can remove the device from cloud management and keep it in WatchGuard Cloud as a locally-managed device. The Firebox and stored log and report data for the device are still viewable in WatchGuard Cloud. If you remove a Firebox from cloud management, it becomes a locally-managed device and uses the last deployed configuration.
For more information, see Remove a Firebox from Cloud Management.