Upgrade Firmware from WatchGuard Cloud

You can upgrade firmware for a device from WatchGuard Cloud.

You can upgrade the firmware for a device immediately or schedule the upgrade for a future time.

A Firebox must run Fireware OS v12.5.2 or higher to be able to update the firmware from WatchGuard Cloud. You cannot upgrade the firmware for a FireCluster.

To see and manage firmware upgrades:

  1. Sign in to your WatchGuard Cloud Subscriber account.
    For Service Providers operators, from Account Manager, select My Account.
  2. Select Configure > Devices.
  3. Select Firmware Upgrades.

The Firmware Upgrades Overview section shows the total number of devices with each of these upgrade statuses:

  • Devices ready to upgrade now — Devices that are online, with an upgrade available
  • Devices scheduled to upgrade — Devices that have an upgrade scheduled
  • Devices pending upgrade — Devices that have an upgrade in progress
  • Devices failed to upgrade — Devices that failed to upgrade

The number of devices available for upgrade also shows on the Monitor > Devices > Device Summary page when you select the top-level folder.

To filter the device list on this page, you can click a tile, or select the view filter from the drop-down list above the device list.

To upgrade firmware for one or more devices:

  1. In the Firmware Upgrades window, click Upgrade Firmware.
    The Upgrade Firmware wizard opens. You can also click the Upgrade icon in the Firmware Version column to open the wizard.

Screen shot of Upgrade Firmware wizard, Select Firmware Version

  1. From the Firmware Version drop-down list, select the firmware version to upgrade to. The three most recently released versions of firmware appear in the list.

This list can include Fireware beta releases. For information on how to enable Fireware beta releases, see Enable Beta Features and Applications.

  1. Click Next.
    The Select Devices page opens.

Screen shot of Upgrade Firmware wizard, Select Devices

  1. From the list of devices, select the devices to upgrade. Click Next.
    The Schedule Upgrade page opens.

Screen shot of Upgrade Firmware wizard, Schedule Upgrade

  1. Select when to upgrade the firmware:
    • To upgrade selected devices now, select Upgrade now. This option is available only if all selected devices are connected to WatchGuard Cloud.
    • To schedule the upgrade for a later time, select Schedule upgrade. Specify the Start Date, Start Time, and Time Zone when the upgrade will occur.
    • Select the Adjust for daylight saving time check box to automatically adjust the time during daylight savings.
  2. The default time zone for a scheduled upgrade is based on the time zone of the web browser. Make sure that the selected upgrade time and time zone correspond to the local time you want to upgrade each selected device.

  3. Click Next.
  4. Confirm the upgrade details. Click Save.

To cancel a scheduled upgrade:

  1. Sign in to your WatchGuard Cloud Subscriber account.
    For Service Providers operators, from Account Manager, select My Account.
  2. Select Configure > Firmware Upgrades.
  3. In the table, click in the row for the device upgrade you want to cancel.

  1. Select Cancel Scheduled Upgrade.
  2. Click Delete.

See Also

About WatchGuard Cloud Account Manager (Service Providers)

About WatchGuard Cloud Device Manager (Subscribers)

Reboot a Firebox

Manage Firebox Backup Images in WatchGuard Cloud