Regenerate the Firebox Verification Code

Applies To: Cloud-managed Fireboxes, Locally-managed Fireboxes

When you add a Firebox to WatchGuard Cloud, WatchGuard Cloud generates a verification code. The Firebox uses this code to register to your account. The verification code expires after 30 days if the device does not connect to WatchGuard Cloud.

  • For Fireboxes manufactured with Fireware v12.5.2 or lower, the verification code is visible in WatchGuard Cloud, and you must copy it. Depending on the Firebox model and the installed version of Fireware, you might have to paste this code in the Firebox configuration.
  • For Fireboxes manufactured with Fireware v12.5.3 or higher, the verification code is not visible in WatchGuard Cloud, and you do not have to paste it in the Firebox configuration.

If your Firebox has a TPM (Trusted Platform Module) chip, and runs Fireware v12.5.3 or higher, the Firebox uses TPM to register with WatchGuard Cloud.

Firebox T10, T30, T50, T70, M200, M300, M400, M500, M440, M4600, and M5600 models do not have a TPM chip.

For an active/passive locally-managed FireCluster, you must always paste the verification code into the Firebox configuration, regardless of Firebox model.

You must paste the verification code in the Firebox configuration for:

  • A Firebox that runs Fireware v12.5.2 or lower.
  • A Firebox that does not have a TPM chip.
  • An active/passive FireCluster (all Firebox models).

See the Registration Status

The first time the Firebox connects to WatchGuard Cloud it registers. To see the Firebox registration status, go to the Device Status page:

  1. Log in to your WatchGuard Cloud Subscriber account.
  2. Select Configure > Devices.
  3. Select the Firebox.
  4. Select Device Settings.

If the Firebox has never connected to WatchGuard Cloud, the Device Settings page shows the number of days left to connect your device before the verification code expires. If the verification code is expired, you can regenerate it, as described in the next section.

Screen shot of the Device Status page for a Firebox that has never connected

If your Firebox is connected, the Connect Device section is not shown on the Device Status page.

In Account Manager and Device Manager, connected devices display a green circle to the left of the Firebox name.

Regenerate the Verification Code

You might have to regenerate the verification code if it has expired or to troubleshoot a registration failure. The steps to generate a new verification code depend on the version of Fireware the Firebox was manufactured with.

Connect the Firebox

After you regenerate the verification code, you must use Policy Manager or Fireware Web UI to update the Firebox configuration so that the Firebox can connect to WatchGuard Cloud.

Even if the Firebox does not require that you paste the verification code, you must complete these steps to update the verification code on the Firebox.

If the Firebox uses an invalid verification code to register to WatchGuard Cloud, the WatchGuard Cloud status on the Firebox is Failed Registration. You can use Fireware Web UI or Policy Manager to update the verification code on the Firebox.

After you update the verification code, verify that the Firebox is connected to WatchGuard Cloud. For more information, see:

Related Topics

Troubleshoot Firebox Connections to WatchGuard Cloud