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Regenerate the Firebox Verification Code

If you have added a Firebox to WatchGuard Cloud you can regenerate the Verification Code. This might be necessary when you troubleshoot a registration failure. If you regenerate the Verification Code in WatchGuard Cloud you must also update the Verification Code on the Firebox.

Regenerate the Verification Code

You can regenerate a Verification Code for a Firebox that has the status Never Connected or for a Firebox that has had the status Not Connected for longer than ten minutes.

If you regenerate the Verification Code for a Firebox that has previously connected, that Firebox cannot reconnect until you update the Verification Code on the Firebox.

To regenerate the Verification Code for a Firebox:

  1. Log in to your WatchGuard Cloud Subscriber account.
  2. Select Configure > Fireboxes.
  3. In Device Manager, select the device that has not connected.

  1. Click Regenerate Code.
    A confirmation dialog box appears.
  2. In the confirmation dialog box, click Regenerate Code.
    The new Verification Code appears.

  1. To copy the Verification Code, click Copy Code.
  2. Update the Verification Code on the Firebox.

Update the Verification Code on the Firebox

You can use a regenerated Verification Code to enable WatchGuard Cloud on a Firebox for the first time. For more information, see Add a Firebox to WatchGuard Cloud.

If you previously enabled WatchGuard Cloud on the Firebox and then regenerate the Verification Code, you must update it on the Firebox. If the Verification Code on the Firebox does not match the value generated in WatchGuard Cloud, the Firebox fails to register, and the status on the Firebox is Failed Registration.

To update the Verification Code on a Firebox that has failed registration, in Fireware Web UI:

  1. Log in to Fireware Web UI.
    In the Front Panel, the WatchGuard Cloud Status shows Failed Registration.

Screen shot of the Railed Registration status in Fireware Web UI Front Panel

  1. In the navigation menu, select System > WatchGuard Cloud.
    The WatchGuard Cloud configuration page appears.

Screen shot of theWatchGuard Cloud page in the Web UI

  1. Click the lock to make changes.
  2. In the Verification Code text box, paste the Verification Code you regenerated in WatchGuard Cloud.

To update the Verification Code on a Firebox that has failed registration, in Policy Manager:

  1. Connect to the Firebox with WatchGuard System Manager.
  2. Open Policy Manager.
  3. Select File > Save > To Firebox.
  4. Type the Administrator Passphrase.
    If WatchGuard Cloud is enabled but the Firebox is not registered, the Register Firebox dialog box appears.

Screen shot of the Register Firebox dialog box in Policy Manager

  1. In the Verification Code text box, paste the Verification Code you copied from WatchGuard Cloud.
  2. Click OK.

After you update the Verification Code, verify that the Firebox connected to WatchGuard Cloud. For more information, see:

See Also

Troubleshoot Firebox Connections to WatchGuard Cloud

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