WatchGuard Client Agent – Installation and Upgrade Error Messages

Applies To: WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP

These error messages could occur on the agent during installation:

Another Installation in Progress

No action is required. When the installation in progress completes, the client agent restarts the installation.

Removal of Third-Party Protections Not Available (AV installed)

You must remove the security product installed. Information on the incompatible product is available from a report you can export from the web UI on the Installing progress page. In the report, review the list of Other Security Products.

Error Upon Removing Third-Party Protections (AV installed)

You must remove the security product installed. Information on the incompatible product is available from the report you can export from the web UI on the Installing progress page. In the report, review the list of Other Security Products.

Not Enough Free Space in Disk to Carry Out the Installation

You must free up disk space and retry the installation.

Windows Installer Service Not Operative

As stated on the Microsoft page, "the Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered."

1603; 13; XX - Generic Error

You must run the Generic Protection Uninstaller to resolve the error. For more information, see Uninstall WatchGuard Client Software.

1603; 21; XX - Error in the Signature Verification

For more information on Root Certificates, see Installation Requirements in the WatchGuard Endpoint Security Release Notes.

1603; 24; XX - Unable to Upgrade During Restart/Shutdown.

The client agent cannot update WatchGuard Endpoint Security when the computer or device is restarting or shutting down. When this error occurs, the computer restarts. When the user logs in, a message appears to start the upgrade.

1603; 10; XX - Incorrect Uninstall Password

The computer must restart to upgrade the WatchGuard Endpoint Security software. If this error occurs, when you log in, click Restart Now in the dialog box that appears to restart the computer and complete the upgrade.

1603; 14; XX - Generic Error

The computer must restart to upgrade the WatchGuard Endpoint Security software. If this error occurs, when you log in, click Restart Now in the dialog box that appears to restart the computer and complete the upgrade.

1603; 15; XX - Error Getting Configuration

The computer must restart to upgrade the WatchGuard Endpoint Security software. If this error occurs, when you log in, click Restart Now in the dialog box that appears to restart the computer and complete the upgrade.

1603; 17; XX - Error Installing/Uninstalling Drivers from Our FW

The computer must restart to upgrade the WatchGuard Endpoint Security software. If this error occurs, when you log in, click Restart Now in the dialog box that appears to restart the computer and complete the upgrade.

1603; 18; XX - Error Installing/Uninstalling Drivers from Our Device Control

The computer must restart to upgrade the WatchGuard Endpoint Security software. If this error occurs, when you log in, click Restart Now in the dialog box that appears to restart the computer and complete the upgrade.

1603; 19; XX - Detection of Suspended Prior Execution

The computer must restart to upgrade the WatchGuard Endpoint Security software. If this error occurs, when you log in, click Restart Now in the dialog box that appears to restart the computer and complete the upgrade.

1603; 20; XX - The Upgrade Could Not Be Performed

The computer must restart to upgrade the WatchGuard Endpoint Security software. If this error occurs, when you log in, click Restart Now in the dialog box that appears to restart the computer and complete the upgrade.

1603; 26; XX

A modification has been found in the computer. Specifically, the execution of a product binary was redirected to another process.

Inspect the integrity of the following registry entry with the Autoruns utility:
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options]

4424; Unable to install the protection

Requires a reboot and user interaction with the EFI. Run the script /usr/src/protection-agent-XX.XX.XX.XXXX-X.X.X_XXX_XXXXXXX/scripts/sb_import_key.sh as root and follow the prompts.

4426; Unable to install the protection

Fix the preinstall support dependency. In case of the kernel-devel / linux-headers package, it could be necessary to upgrade or change the current kernel. If this is required, the kernel module is installed automatically after reboot.

4447; Unable to install the protection

Review the package manager traces inside the file /usr/local/management-agent/log/install_XXXX-XX-XXXXXXXXXXXXXXXX.XXXX_install.log.