Uninstall the Endpoint Software

Applies To: WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP

You can uninstall the endpoint software locally from the control panel of the operating system on each computer, or for Windows computers, you can uninstall remotely from the Endpoint Security management UI.

When you uninstall WatchGuard Endpoint Security from a computer, all data associated with the computer disappears from the management UI. When you reinstall the software, the associated data and counters are restored.

Manual Uninstallation

End users can manually uninstall WatchGuard Endpoint Security, if the administrator has not configured an uninstallation password in the security settings profile applied to the computer. If an uninstallation password is required, the end user requires authorization or the necessary credentials to uninstall the software.

When you install the WatchGuard Endpoint Security software, multiple applications are installed, based on the platform:

  • Windows and macOS Computers — Agent and endpoint security product
  • Linux Computers — Agent, endpoint security product, and kernel module
  • Android Devices — Endpoint security product
  • iOS Devices — Endpoint security product and MDM solution management profile

To completely uninstall WatchGuard Endpoint Security, you must remove all modules. If you only uninstall the endpoint security product, the agent will install it again.

To uninstall WatchGuard Endpoint Security on a Windows 8 or later device:

  1. Open the Control Panel.
  2. Select Programs > Uninstall a Program.
  3. Select Windows EPDR, EDR, or EPP.
  4. Right-click and select Uninstall.

To uninstall WatchGuard Endpoint Security on a macOS device:

  1. Open Terminal Finder > Applications > Utilities > Terminal.
  2. To uninstall the protection software, run this command: sudo sh /Applications/Endpoint-Protection.app/Contents/uninstall.sh
  3. To uninstall the agent, run this command: sudo sh /Applications/Management-Agent.app/Contents/uninstall.sh

To uninstall WatchGuard Endpoint Security on an Android device:

  1. Open Settings and navigate to Security > Device Administrators.
  2. Clear the WatchGuard EPDR, WatchGuard EDR, or WatchGuard EPP check box.
  3. Tap Disable > OK.
  4. In Settings, tap Apps.
  5. Tap WatchGuard EPDR, WatchGuard EDR, or WatchGuard EPP > Uninstall > OK.

To uninstall WatchGuard Endpoint Security on a Linux device:

  1. Open a command line.
  2. Enter these commands:
    /usr/local/management-agent/repositories/pa/install --remove

    /usr/local/management-agent/repositories/ma/install --remove

To uninstall the WatchGuard Mobile Security app from an iOS device when it is integrated with the WatchGuard MDM solution:

  1. On the Home screen, tap Settings.
    The Settings app opens.
  2. From the side panel, tap General.
    The General page opens.
  3. Tap VPN and Device Management.
    The WatchGuard MDM Service downloaded profile opens.
  4. Tap Remove Management.
    The Remove Management window opens.
  5. Tap Remove.
    The management profile and WatchGuard Mobile Security app are removed.

To uninstall the WatchGuard Mobile Security app from an iOS device when it is not integrated with an MDM solution:

  1. On the Home screen, press and hold the WatchGuard Mobile Security app.
  2. Tap the "-" icon on the WatchGuard Mobile Security app.
    The Delete WatchGuard Mobile Security dialog box opens.
  3. Tap Delete App.
  4. Tap Delete.
    The app is removed from the device.

If your WatchGuard Mobile Security app is installed on an iOS device and it is integrated with a third-party MDM solution, we recommend that you uninstall the WatchGuard Mobile Security app from the third-party MDM solution. If you delete the management profile manually from the device, all the software that was installed with the MDM solution is also lost. The device can no longer be centrally managed from the MDM solution.

Remote Uninstallation (Windows computers)

For Windows computers, you can uninstall WatchGuard Endpoint Security remotely from the management UI.

Remote uninstallation is only supported on Windows platforms. On Linux and macOS platforms, the affected computer is removed from the management UI, but it reappears in the next discovery task.

To uninstall the software:

  1. In WatchGuard Cloud, select Configure > Endpoints.
  2. Select Computers.
  3. Select the Windows computers that you want to uninstall WatchGuard Endpoint Security for.

 Screen shot of WatchGuard Endpoint Security, Delete computer from list

  1. Click Delete.
    A confirmation dialog box opens.
  2. To completely remove WatchGuard Endpoint Security, select the Uninstall the WatchGuard Agent from the Selected Computers check box.
  3. Click Delete.

Related Topics

Installation Requirements

Reinstall Endpoint Software Remotely (Windows computers)