New Panda Systems Management (PCSM) Release

This new endpoint security version includes a series of capabilities to better protect customer systems and streamline partners' management processes and operations. It's tailored to meet the evolving needs of all clients, ensuring WatchGuard users stay ahead in the dynamic world of cybersecurity. Let's take a closer look at all the new functionalities included in this version:

• Selective Patch Installation: Choose which devices receive patches, customizing security per user needs.
• Patch Testing Groups: Test patches on selected groups before broader deployment, ensuring system compatibility.
• Enhanced Patch Installation Insights: Deeper visibility into the patch installation status and history.
• Web Access Control Against Generative AI: Block URLs related to generative AI. New filter categories: Generative AI – Text & Code, Generative AI – Multimedia, Generative AI – Conversation and Other AI ML Applications.
• Endpoint Security Agent Installation: FireCloud and NDR deployments now include our endpoint security agent installation.
• Improved Visibility and Control: Easily distinguish users with the Patch Management module and quickly identify patch installation errors.

We keep working on adding new features to provide a more comprehensive approach to our customers. Please reach out to the WatchGuard team if you have any questions or want to get started on delivering simplified security solutions.

- The WatchGuard Team -

On November 28, 2023, we advised you to upgrade all TDR Host Sensor installations to EDR Core or another WatchGuard Endpoint Security solution. We at WatchGuard understand the importance of continuous security improvement, and with that in mind, we introduced EDR Core as the successor to TDR Host Sensors. We're excited to announce that the transition to EDR Core is complete, paving the way for the official shutdown of the TDR infrastructure.

What Does This Mean for You?

We understand that transitioning from the familiar to something new can be daunting. However, we've worked diligently to ensure a smooth and seamless migration for all our customers, providing extensive resources to facilitate the transition to EDR Core. 

With the TDR infrastructure shutting down, there is one last task. Within March, you should remove any automated installers you might have, such as helper agents, as part of remote management tools, or as operating system images. 

For Further Information

We appreciate your continued trust in WatchGuard. If you have any questions or concerns about the TDR shutdown or EDR Core, please don't hesitate to contact your WatchGuard sales representative.

WatchGuard MDR is a 24/7 cybersecurity service managed by an elite team of cybersecurity professionals from WatchGuard SOC and powered by AI. It is purpose-built to make MDR vastly more accessible to managed service providers (MSPs).

The service offers endpoint security monitoring, threat hunting, attack detection, investigation, and optional containment by isolating endpoints, with guided recommendations for remediation and reducing the attack surface. 

Key Features and Benefits

• 24/7 Endpoint Activity Monitoring and Data Collection – to provide real-time and retrospective monitoring using event data captured by WatchGuard EPDR or Advanced EPDR in WatchGuard’s modern SOC.
• 24/7 Proactive Hunting and Detection – to reduce time to detect and mitigate threats using AI, machine learning, and other advanced techniques to identify indicators of attack, while WatchGuard’s MDR threat hunters search for threats lurking in endpoints.
• 24/7 Investigation and Validation – to minimize the impact of potential threats by relying on WatchGuard experts to quickly investigate and accurately validate incidents to determine their nature and severity.
• Immediate Incident Notification – to provide prompt notification with key insights such as affected machines and tactics used when a validated incident occurs so MSPs can take immediate action.
• Options for Mitigation and Guidelines for Remediation - to provide MSPs with the flexibility to choose the best strategy for their business. They can rely on their team with guidance from WatchGuard experts on how to contain the threat, or they can outsource the initial containment through endpoint isolation with customer-specific playbooks developed by WatchGuard MDR experts.
• Weekly Security Health Status Report and Monthly Activity Reporting – to build trust with customers by providing regular reports on their security status, which service providers can customize to engage customers with their MDR service better and provide valuable feedback throughout the process. 

How do I get access to WatchGuard MDR?

if you have any questions or want to get started on delivering the WatchGuard MDR service to your customers, please reach out to your Account Manager at WatchGuard.

- The WatchGuard Team -