Support Center

WatchGuard Support Center includes a portfolio of resources to help you set up, configure, and maintain your WatchGuard security products. Whether you are looking for a quick answer, technical training on how to use your products, or you need assistance from one of our experts, you can get started here.

My WatchGuard


Activate My Products

Activate a WatchGuard appliance, security service, add-on license, or renewal using the appliance serial number or license key.

Manage My Products

Review your activated WatchGuard products and see the support level, associated security services, and important coverage and renewal dates for each product.

My Cases

View, check status, and manage support cases for your WatchGuard products.

Manage My Profile

Keep your account information up to date, manage your organization’s profile, and invite new users to the portal.





Find Answers


Knowledge Center

Explore our knowledge base, user forums, and security portal to find answers, troubleshoot, and learn about the threats your device can protect against.

Technical Documentation

Browse WatchGuard product documentation, hardware guides, quick start guides, configuration examples, and video tutorials.

Software Downloads

Download the latest operating system and management software files for your WatchGuard appliance.



Training & Certification



Learn how to earn technical certification with WatchGuard products.

Training Schedule

Review the schedule of classes offered at WatchGuard Certified Training Centers.

Locate a Training Center

Find a WatchGuard Certified Training Center near you.


Support Services



Hire an Expert

Learn about your options to hire an expert WatchGuard technician who can provide comprehensive assistance with installation and configuration of your WatchGuard appliances.

Learn More




Support Levels

Browse the available Support options to make sure you have the right level of support.

View Support Levels




Additional Support Services

Find out more about WatchGuard's extended services, Priority Response Upgrades, additional Case Packs, and Premium 4-hour RMA services.

Learn More


Contact Support



Support Online

Request web-based assistance from WatchGuard Support for technical questions, account management, or portal access questions.

Get Support Online




Support by Phone

Contact WatchGuard Support by phone for technical questions, account management, or portal access questions.

Get Support by Phone



About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.



  • Global Headquarters
    505 Fifth Avenue South, Suite 500
    Seattle, WA 98104, United States
  • Phone
    1.800.734.9905 US & Canada