Support Center

Technical Search

Learn about Technical Search


My WatchGuard


Activate Products

Activate a new WatchGuard appliance, security service, add-on, or renewal license.

Manage Products

See the support level, security services, and coverage and renewal dates for all your WatchGuard products.


Check status and manage support cases for your WatchGuard products.

Manage Profile

Update account information and invite new users to your account.

Download Software

Find and download software for your WatchGuard products.





Technical Resources


Knowledge Base

Search FAQs and Known Issues (login required to see Known Issues)

Technical Documentation

Browse product documentation, configuration examples, and video tutorials.

User Forums

Ask technical questions and review posts from the WatchGuard user community.

Security Portal

Look up information on the latest applications and threats covered by your WatchGuard products.



Training & Certification



Learn how to earn technical certification with WatchGuard products.

Training Schedule

Review the schedule of classes offered at WatchGuard Certified Training Centers.

Locate a Training Center

Find a WatchGuard Certified Training Center near you.


Support Services



Hire an Expert

Learn about your options to hire an expert WatchGuard technician who can provide comprehensive assistance with installation and configuration of your WatchGuard appliances.

Learn More




Support Levels

Browse the available Support options to make sure you have the right level of support.

View Support Levels




Additional Support Services

Find out more about WatchGuard's extended services, Priority Response Upgrades, additional Case Packs, and Premium 4-hour RMA services.

Learn More


Contact Support



Support Online

Request web-based assistance from WatchGuard Support for technical questions, account management, or portal access questions.

Get Support Online




Support by Phone

Contact WatchGuard Support by phone for technical questions, account management, or portal access questions.

Get Support by Phone



About WatchGuard

WatchGuard has deployed nearly a million integrated, multi-function threat management appliances worldwide. Our signature red boxes are architected to be the industry's smartest, fastest, and meanest security devices with every scanning engine running at full throttle. Why buy WatchGuard? Find out here.



  • Global Headquarters
    505 Fifth Avenue South, Suite 500
    Seattle, WA 98104, United States
  • Phone
    1.800.734.9905 US & Canada