Applies To: WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP, WatchGuard EDR Core
On the Computers page, when you select a filter or group from the left pane, the right pane shows a table of the computers on the network. Icons on this page can indicate possible problems. Point the mouse to an icon to view information on errors.
Icons
Icons in the Computer column can indicate possible problems.
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— The endpoint agent has been unable to isolate the computer. The computer could be turned off or offline. The endpoint agent will continue to try to isolate the computer. -
— The computer is isolated. -
— The endpoint agent has been unable to remove the isolate command from the computer. The computer could be turned off or offline. The endpoint agent will continue to try to remove the command. -
— The administrator has requested that the endpoint agent on this computer be reinstalled. The operation is not complete. This could be because the computer is turned off or offline, or the reinstallation is in progress. -
— There was an error when the endpoint agent attempted to reinstall the endpoint security software.
Point the mouse to an icon to view information on errors. To view the computer details and more information on an issue, select a computer or device in the list.
Notifications
In the top section of the page, pink boxes provide information on alerts or notifications to help you identify problems encountered on the computer or device.
These tables list the types of notifications generated and recommended actions.
Isolated Computers
| Notification | Description |
|---|---|
|
Isolated computer |
The administrator has isolated the computer and all connections have been blocked except for those required by WatchGuard Endpoint Security to work properly. For more information, see Isolate a Computer (Windows computers). |
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We're trying to isolate this computer |
The WatchGuard Cloud server has attempted to isolate the computer but cannot because the computer is offline or turned off. For more information, see Offline Computers. |
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We're trying to stop isolating this computer |
The WatchGuard Cloud server cannot stop the isolation command for the computer because the computer is offline or turned off. For more information, see Offline Computers. |
Licenses
| Alert | Description |
|---|---|
|
Computer without a license |
There are no available licenses to assign to the computer. Release an assigned license or purchase more licenses. For more information, see About Endpoint Security Licenses. |
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There are free licenses but none of them have been assigned to this computer. For more information, see About Endpoint Security Licenses. |
Installation of WatchGuard Endpoint Security
| Notification | Description |
|---|---|
|
Unprotected Computer |
There was an error during installation of the endpoint security product on the computer. With errors whose origin is known, a description of the cause will be displayed. If the origin is unknown, the associated error code will be displayed. For more information, see Endpoint Security Installation Requirements. A reboot is required to complete the installation due to a previous uninstallation. For more information, see Restart a Computer (Windows computers). |
| Error Installing the WatchGuard Agent |
Wrong credentials. For more information, see Install the Endpoint Software Remotely (Windows computers). |
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The discovery computer is not available. For more information, see Designate a Discovery Computer. |
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Unable to connect to the target computer because it is turned off or does not comply with the hardware or network requirements. For more information, see Endpoint Security Installation Requirements. |
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The computer operating system is not supported. For more information, see Endpoint Security Installation Requirements. |
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Unable to download the agent installer due to a network error. For more information, see Endpoint Security Installation Requirements. |
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Unable to copy the agent installer due to low free disk space on the computer. For more information, see Endpoint Security Installation Requirements. |
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Unable to copy the agent installer because the target computer is turned off or does not meet the remote installation requirements. For more information, see Endpoint Security Installation Requirements. |
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Unable to register the agent. For more information, see Endpoint Security Installation Requirements. |
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| Error Communicating with Servers | The computer cannot connect to one or more servers in WatchGuard Cloud. For more information, see Endpoint Security Installation Requirements. |
Reinstallation of WatchGuard Endpoint Security
| Notification | Description |
|---|---|
| Pending Protection Reinstallation |
The administrator requested reinstallation of the endpoint security product. Reinstallation is incomplete because the computer is off or offline, or there is still time before the forced restart. To verify the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
| Pending Agent Reinstallation |
The administrator requested reinstallation of the WatchGuard Endpoint Agent. Reinstallation is not complete because the computer is off or offline, or there is still time before the forced restart. To verify the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
| Error Installing the WatchGuard Agent |
Wrong credentials. Enter the correct credentials. |
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The discovery computer is not available. To verify the discovery computer is offline, select the Offline Computers tile on the dashboard. |
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Unable to connect to the computer. It is off or offline, or does not meet remote installation requirements. To verify the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
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The operating system is not supported. It does not meet remote installation requirements. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
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Unable to download the endpoint agent installer to the target computer. The computer is turned off or does not meet remote installation requirements. To verify the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
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Unable to copy the endpoint agent installer to the target computer. It is turned off or does not meet remote installation requirements. To verify the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
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Unable to uninstall the endpoint agent from the target computer. It is turned off or does not meet remote installation requirements. To verify the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
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Unable to install the endpoint agent on the target computer. It is turned off or does not meet remote installation requirements. To verify the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
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Unable to register the endpoint agent because the computer is turned off or does not meet remote installation requirements. To verify if the computer is offline, select the Offline Computers tile on the dashboard. For more information, see Reinstall Endpoint Software Remotely (Windows computers). |
WatchGuard Endpoint Security Issues
| Notification | Description |
|---|---|
|
Unprotected computer |
An error was encountered in the antivirus and advanced protections. Restart the computer to fix the problem. For more information, see Restart a Computer (Windows computers). |
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Data Control error |
An error was encountered in Data Control. Restart the computer to fix the problem. For more information, see Restart a Computer (Windows computers). |
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Error encrypting the computer |
Unable to encrypt the computer due to an error. For more information, see Restart a Computer (Windows computers). |
Pending User or Administrator Action
| Notification | Description |
|---|---|
|
Encryption pending user action |
The user must restart the computer or enter the relevant encryption credentials to complete the encryption process. For more information, see Restart a Computer (Windows computers). |
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Pending restart |
The administrator has requested that the computer be restarted but it has not restarted yet as it is offline or the time period for a forced reboot has not ended yet.
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Reinstalling protection |
The administrator has requested that the computer protection be reinstalled but the operation is not yet complete because the computer is turned off or offline, the amount of time to wait before the reinstallation is forced has not passed, or the reinstallation is in progress. For more information, see Install the Endpoint Software Remotely (Windows computers). |
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Unprotected computer |
The antivirus and advanced protections are disabled. Enable the protection. For more information, see Configure Antivirus Scanning and Advanced Protection. |
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Computer offline for N days |
The computer is turned off or does not meet the network access requirements. For more information, see Endpoint Security Installation Requirements. |
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Protection out-of-date |
The protection requires the local user to manually restart the computer to complete the installation. This is only on computers with the Home and Starter versions of Windows. |
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The administrator has changed the protection status from the computer local console |
The administrator has changed the protection settings from the agent installed on the workstation or server. The current settings do not match the settings defined from the management UI. |
Computer with Out-of-Date Protection
| Notification | Description |
|---|---|
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Protection out-of-date
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A reboot is required to complete the protection update process. For more information, see Restart a Computer (Windows computers). |
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An error occurred during the update process. Make sure the computer meets the hardware and network requirements. For more information, see Endpoint Security Installation Requirements. |
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Updates are disabled for the computer. Assign the computer a settings profile with updates enabled. For more information, see Configure Updates. |
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Malware and threat knowledge out-of-date |
Knowledge updates are disabled for this computer. Assign the computer a settings profile with updates enabled. For more information, see Configure Updates. |