Applies To: Cloud-managed Fireboxes, Locally-managed Fireboxes
This topic describes common problems and solutions for Mobile VPN with SSL. This information helps you troubleshoot problems with Mobile VPN with SSL installation, configuration, and authentication. For more information about known issues with Mobile VPN with SSL, go to Technical Search or Additional Troubleshooting Tips for Mobile VPN with SSL.
Installation Issues (Windows)
Mobile VPN with SSL Client Cannot Write to the APPDATA Directory
Mobile VPN with SSL Client Not Installed with Administrative Rights (Windows)
Mobile VPN with SSL Client Not Supported on Devices with ARM Processors (Windows)
TAP Adapter Missing or Disabled (Windows)
WatchGuard SSLVPN Service is Not Running (Windows)
Installation Issues (macOS)
Mobile VPN with SSL Client Certificate Not Trusted (macOS)
Mobile VPN with SSL Client Version Compatibility Mismatch with OS (macOS)
Connection Issues
Endpoint Security Software or Device Policies Block Mobile VPN with SSL Traffic
Firebox Security Services or Default Packet Handling Denies Mobile VPN with SSL Traffic
Incorrect or Unreachable Authentication Server for Mobile VPN with SSL
Incorrect Primary or Backup IP Address or Domain for Mobile VPN with SSL
Missing, Disabled, or Misconfigured WatchGuard SSLVPN Policy
Mobile VPN with SSL User Cannot Connect from a Specific Computer
Mobile VPN with SSL Connections Fail Over a Specific Network
Mobile VPN with SSL Traffic Does Not Reach the Firebox
Mobile VPN with SSL Traffic Matches the Wrong Policy
Mobile VPN with SSL User Cannot Connect from a Specific Computer
User Binding Error Causes Mobile VPN with SSL Connection Failures
RADIUS Rejects Authentication Attempts for Mobile VPN with SSL
Plan Your Mobile VPN with SSL Configuration
Uninstall the Mobile VPN with SSL Client
Uninstall Mobile VPN with SSL and Remove Related Files