Applies To: Cloud-managed Fireboxes, Locally-managed Fireboxes
When a specific Mobile VPN with SSL user cannot connect from one computer to a Firebox, even though other connections from the same device work for other users, this might indicate a configuration problem or a corrupted user profile on the device.
Symptoms
A user connection issue typically presents these symptoms:
- One user cannot connect over Mobile VPN with SSL from a specific computer.
- Other users can connect successfully from the affected computer.
- The affected user can connect successfully from other computers.
Diagnostic Steps
On the affected device:
- Confirm that the user has the correct permissions.
- Confirm that there are no corrupt local or group policies.
Possible Causes and Solutions
| Possible Cause | Solution |
|---|---|
| Corrupt user profile on the device. | Repair or recreate the local profile of the user on the device. For more information, go to Fix a Corrupted User Profile (external link). |
| Local policy settings or incorrect permissions for the user. |
Option 1: Update the local profile of the user to be the same as a user profile that can connect successfully from the computer. Option 2: Delete the Mobile VPN with SSL configuration files from the profile folder for your operating system:
|