Support Information

WatchGuard offers a variety of technical support services for your purchased products and services. This topic describes key resources and support methods. For more information, go to the WatchGuard Support Center.

Online Resources

Contact WatchGuard Support

Support Chat

Chat support is recommended as the default support method for most issues because it is the fastest and most readily available way to get answers to your questions or to troubleshoot issues. It is accessible to customers worldwide, as our AI-powered chat agent can automatically recognize and translate most languages.

Support Cases

Support cases are recommended for non-critical issues and let you provide detailed updates on the status of your issue, as well as an option to upload troubleshooting documents to help resolve your issue.

Support by Phone

Phone support is recommended for critical network failure situations, and for anyone who does not have access to their account to use chat support or online case submission.

For local support numbers in your country, go to Contact Support.

Before You Call WatchGuard Support

When you contact WatchGuard Support, you will be asked for basic information about your WatchGuard account, devices, and services. For the best experience, prepare this information:

  • Contact name, primary and alternate phone number, and hours of availability.
  • Product serial number, if applicable.
  • What is the specific problem, issue, or symptom you are experiencing?
  • How often do the problems, issues, or symptoms occur?
  • What troubleshooting steps have you taken?
  • What were the results?

For more guidelines about what information to have ready before you call WatchGuard for support, go to WatchGuard Support and Customer Care FAQs.