Applies To: WatchGuard Advanced EPDR, WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP, WatchGuard EDR Core
The WatchGuard Product Support Information (PSInfo) tool enables you to save support-related information to a file that Support can use to troubleshoot your case. The troubleshooting file uses the .7Z file format. You can use WatchGuard Endpoint Product Support Info Viewer (PSInfoViewer) to review the contents of the .7Z file locally. For more information, go to About PSInfoViewer.
PSInfo Window
The PSInfo window has these tabs:
- General
- Tools
General
On the General tab, you can use PSInfo to collect support-related information from an affected endpoint and send it to Support. For more information, go to Get Started with PSInfo.
Tools
On the Tools tab, you can select from a set of tools to help you diagnose an issue with an affected endpoint.
URL Checker
Verify the connectivity URLs that your endpoint security product requires. For more information, go to PSInfo URL Checker.
Enable or Disable Advanced Logs
Specify whether PSInfo sends advanced diagnostic log messages to Support. For more information, go to PSInfo Enable Advanced Logs.
Force Sync
Refresh the endpoint agent communication with the endpoint security product. For more information, go to PSInfo Force Sync.
Repair Protection
Repair your endpoint security product. For more information, go to PSInfo Repair Protection.
Protection Generic Uninstaller
Fully uninstall your endpoint security product. For more information, go to PSInfo Protection Generic Uninstaller.
Check Certificates
Retrieve and install missing root and CA certificates that your endpoint security product uses. For more information, go to PSInfo Check Certificates.
Additional Support Tools
Additional tools you can use to troubleshoot your endpoint security product. For more information, go to PSInfo Additional Support Tools.
AD Sample Test File
Run a sample of an unknown suspicious file to test your endpoint security product. For more information, go to PSInfo AD Sample Test File.