Applies To: AuthPoint Multi-Factor Authentication, AuthPoint Total Identity Security
From PSInfo, you can enable or disable AuthPoint logs. When you enable AuthPoint logs, the PSInfo tool collects support-related information from the AuthPoint Logon app.
When you enable AuthPoint logs, the logs supplement the support-related information that PSInfo generates when you report a case. You should disable AuthPoint logs, and only enable them when Support requests you to as part of a support case. For more information about PSInfo and support-related information, go to Get Started with PSInfo.
When you enable AuthPoint logs, the support-related logs that the PSInfo tool generates include more information, but require more storage on your computer.
To enable AuthPoint logs:
- Run PSInfo.exe.
The PSInfo dialog box opens. - Select the Tools tab.
- Double-click Enable/Disable AuthPoint Logs.
The AuthPoint Logs dialog box opens.
- (Optional) To disable logs after data collection, select the Disable AuthPoint Logs after Data Collection check box.
- Click Enable.
- From your computer, replicate your issue.
If a visual issue, you can take screenshots that might help Support resolve your case. - When you no longer want to collect logs, click Disable.
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