For Service Providers, the Dashboard page shows you a quick overview of your Service Provider account and your managed Service Provider and Subscriber accounts. To open the Subscriber dashboard for your account, in Account Manager, select My Account.
On the Dashboard page, several widgets show important information and provide useful links. The widgets that show are different when you select Overview, My Account, another Service Provider account, or a Subscriber account in Account Manager.
For your Overview dashboard and other Service Provider dashboards, you can select a date range, add widgets, remove widgets, and reorder the widgets that show on your dashboard. When you customize a dashboard, the changes are unique to the dashboard and unique to your login. For information, go to Customize the Service Provider Dashboard. You can only see widget information for the account groups you have access to.
For information on the Subscriber account dashboard, go to About the Dashboard for Subscriber Accounts.
The content of the widgets on the Overview page reflects aggregated data for all of the accounts (Service Provider and Subscriber) you manage. To open the Overview page, from Account Manager, select Overview.
Service Provider Dashboard Widgets
The Dashboard page for Service Provider accounts shows aggregated data for the selected account. You only see aggregated data for managed accounts and account groups that you have access to. By default, the data shows for the current date. To change the date range, click 
.
By default, these widgets show on the Service Provider dashboard:
- Device Status
- Device Firmware
- Pending Incidents
- Denied Push Notifications
- Failed Authentications by Account
- Next License Expiration
- Multi-Factor Authentication Allocation
The Overview and Service Provider dashboards can contain these widgets:
AuthPoint
AuthPoint
Includes an Activate License button to initiate the AuthPoint activation process. This Get Started widget shows when you have an AuthPoint license but have not yet activated an AuthPoint product.
Blocked Tokens by Account
Shows a bar graph with the number of blocked tokens in your accounts. To open the Blocked Tokens by Account page, click the title. For more information, go to About the Blocked Tokens by Account List.
Denied Push Notifications
Shows a bar graph with the number of push notifications denied by users. To open the Denied Push Notifications by Account page, click the title. For more information, go to About the Denied Push Notifications by Account List.
Failed Authentications by Account
Shows a bar graph with the number of failed authentications in your accounts. To open the Failed Authentications by Account page, click the title. For more information, go to About the Failed Authentications by Account List.
Multi-Factor Authentication Allocation or Usage
Shows a count of the total number of AuthPoint users available to you and how many users you have allocated (this includes users allocated to your own account). To open the Inventory Summary page, click the title.
Total Identity Security Allocation or Usage
Shows the number of allocated and unallocated Total Identity Security term users. To open the Inventory Summary page, click the title.
Compliance Reporting
Compliance Reporting Allocation or Usage
Shows the total number of Compliance Reporting users available to you and how many users you have allocated (this includes users allocated to your own account). To open the Inventory Summary page, click the title.
Devices
Connection Issues by Account
Shows a list of your managed accounts with failed Wi-Fi connections. To open the Connection Issues by Account page, click the title. For more information, go to About the Connection Issues by Account List.
Cyclops Blink Detector
Show the status of Fireboxes you scan with the WatchGuard Cloud Cyclops Blink Detector. For more information, go to WatchGuard Cloud Cyclops Blink Detector.
Device Firmware
Shows the number of devices available for firmware upgrade, including Fireboxes, Access Points, and FireClusters. To open the Firmware Upgrades page, click the title.
Intrusion Prevention by Account
Shows a list of your managed accounts where Intrusion Prevention Service scanned, detected, and prevented intrusion incidents. To open the Intrusion Prevention by Account page, click the title. For more information, go to About the Intrusion Prevention by Account List.
Malware Attacks by Account
Shows a list of your managed accounts where malware was detected, as well as the total number of detections by account. To open the Malware Attacks by Account page, click the title. For more information, go to About the Malware Attacks by Account List.
Endpoint Security
Endpoint Security
Provides an Allocate License button to initiate the Endpoint Security activation process. Includes a Start Trial link to open the Trials page. This widget shows if you have an Endpoint Security license but have not yet activated an Endpoint Security product.
Endpoint Security Module Allocation or Usage
Shows the number of computers and devices you have allocated endpoint security modules to, such as WatchGuard Advanced Reporting Tool, Data Control, Full Encryption, WatchGuard Core MDR, Orion, Patch Management, or SIEMFeeder, as well as the allocation type. To open the Inventory Summary page, click the title.
WatchGuard Advanced EPDR Allocation or Usage
Shows the number of allocated and unallocated WatchGuard EPDR endpoints. To open the Inventory Summary page, click the title.
WatchGuard EDR Allocation or Usage
Shows the number of allocated and unallocated WatchGuard EDR term endpoints. To open the Inventory Summary page, click the title.
WatchGuard EDR Core Allocation or Usage
Shows the number of allocated and unallocated WatchGuard EDR Core term endpoints. To open the Inventory Summary page, click the title.
WatchGuard EPDR Allocation or Usage
Shows the number of allocated and unallocated WatchGuard EPDR term endpoints. To open the Inventory Summary page, click the title.
WatchGuard EPP Allocation or Usage
Shows the number of allocated and unallocated WatchGuard EPP term endpoints. To open the Inventory Summary page, click the title.
FireCloud
FireCloud Internet Access Users
Shows the number of allocated and unallocated FireCloud users. To open the Monitor FireCloud page, click the title. Click an account to see the licensed users. For more information, go to See and Manage Licensed FireCloud Users.
Managed Services
Core MDR for Microsoft Allocation or Usage
Shows the total number of Core MDR for Microsoft users available to you and how many users you have allocated (this includes users allocated to your own account). To open the Inventory Summary page, click the title.
There are two MDR licenses that provide managed services. The Core MDR for Microsoft license supports endpoints protected by Microsoft Defender for Endpoints. The Core MDR license supports endpoints protected by Endpoint Security products and is managed as an Endpoint Security module license. For information on Endpoint Security, go to About Endpoint Security Licenses.
Platform
Dark Web Scan
Shows a text box where you can enter an email address or domain to scan for data breaches for your accounts. For more information, go to Scan for Data Breaches.
Device Status
Shows the connection status of your Fireboxes and Access Points (Connected, Not Connected, Inactive, and Never Connected). To open the Device Settings page, click the title. For more information, go to Configure Device Settings in WatchGuard Cloud.
Manage Your Company's Account
Shows information specific to your Service Provider account. You can review how many operators your account has and how many of your operators are currently online. The Manage Account link opens the My Account page where you can review your account information and add or remove operators.
Next License Expiration
Shows the number of days until the expiration of your next license or the expiration of users allocated to your Service Provider inventory. To open the Inventory Summary page, click the title.
ThreatSync
Pending Incidents
Shows a count of the total number of pending incidents and the total number of incidents at each risk level. To review the list of incidents, click the title.
If the account you select does not have an activated device or license, the Get Started widget appears to activate a device or license, or start a trial.
If you activate a new license, or a new Service Provider level widget is made available in WatchGuard Cloud, the new widget shows automatically in your Overview and all Service Provider dashboards. You can remove the widget and add it back to your dashboard at any time. For more information, go to Customize the Service Provider Dashboard.
ThreatSync+ NDR
ThreatSync+ NDR Status
Shows the total number of open Smart Alerts and active internal network devices for all managed accounts. For more information, go to About Smart Alerts.
ThreatSync+ Network Threat Score
Shows the current network threat score by account. For more information, go to Network Threat Score.
ThreatSync+ Policy Alerts
Shows the historical trend of policy alerts for all managed accounts. Point to a spot on the line to see the number of alerts for a specific time. For more information, go to Policy Alerts.
ThreatSync+ SaaS
ThreatSync+ SaaS Network Threat Score
Shows the current network threat score by account. For more information, go to Network Threat Score.
ThreatSync+ SaaS Policy Alerts
Shows the historical trend of policy alerts for all managed accounts. Point to a spot on the line to see the number of alerts for a specific time. For more information, go to Policy Alerts.
Customize the Service Provider Dashboard
See the Subscriber View for a Managed Account
Allocate ThreatSync+ NDR Users
Allocate WatchGuard Compliance Reporting Users