View Wireless Client Details

Applies To: WatchGuard Cloud-managed Access Points

To view the specific details of a wireless client currently associated to a WatchGuard access point in WatchGuard Cloud:

  1. Select Monitor > Devices.
  2. Select an access point.
  3. From the Devices menu, select Live Status > Clients.
  4. To pause auto-refresh for the displayed data, click . To restart auto-refresh, click .
  5. In the Search text box, type a search query to search all columns in the client list.

Screen shot of the Live Status > Clients monitor page in WatchGuard Cloud

  1. Select a client.
    The client details page opens.

Client Details

The wireless client information page includes this data:

Screen shot of the wireless client details in WatchGuard Cloud

Client Basic Information

Shows this basic information about the client:

  • User Name — The name of the authenticated user of the wireless client. This field will not show any value if the authenticated name of the client is not available.
  • MAC Address — The MAC address of the wireless client.
  • IP Address — The IP address of the wireless client.

Client Data Rate

The Client Data Rate widget shows the average data rate and data throughput (in Mbps) of the wireless client over the last 24 hours.

Client Traffic Volume

The Client Traffic Volume widget shows the total amount of data uploaded and downloaded (in MB) by the wireless client over the last 24 hours.

Client Connection Events

This Client Connection Events table shows a list of recent client events.

Screen shot of the wireless client events table in WatchGuard Cloud

The table includes this data:

  • Status — The type of event, such as a successful connection or disconnection, password issue, or inactivity timeout event. For more information, see Client Connection Event Status Types.
  • Access Point — The access point to which the client is associated.
  • Radio — The radio frequency band (2.4 GHz or 5 GHz) to which the wireless client is connected.
  • Channel — The wireless channel in use by the client.
  • BSSID — The MAC address of the access point radio to which the wireless client is associated.
  • SSID — The name of the wireless network to which the wireless client is associated.
  • Date — The date and time of the event.

Client Connection Event Status Types

Event Description
AP disconnect The access point has disconnected the client
Station disconnect The client has disconnected from the access point
Inactive station timeout The client signal strength is too weak, or the client has left the access point's signal range
AP busy The CPU load on the access point is too high
Incorrect password The user has typed an incorrect SSID security passphrase for WPA2 or WPA3 Personal encryption
Disobey ACL policy The wireless client's address is blocked by a MAC address Access Control List
Exceed client number limitation The access point has exceeded the maximum number of client associations
Authentication failed The user has failed to authenticate with WPA2 and WPA3 Enterprise authentication

See Also

Wireless Network Usage Report

Wireless Top Clients Report

Wireless Performance Issues Report

Wireless Connection Issues Report