About the WatchGuard Cloud User Interface

Applies To: WatchGuard Cloud

WatchGuard Cloud enables you to see and manage your products and services in one place. Different areas of the WatchGuard Cloud interface provide information on your products and services.

WatchGuard Cloud supports the most recent version of these web browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.

For information on how to change the color theme of the WatchGuard Cloud interface, go to Change the User Interface Theme.

Screen shot of the WatchGuard Cloud Dashboard

From the left pane of the user interface, Service Provider operators use Account Manager to navigate their managed accounts and devices. Subscriber operators use Device Manager to see and manage their devices. For more information, go to:

When you select an account, folder, or device, the page displays content specific to the selection. For more information, go to Device and Account Management.

Menus

At the top of the window, select a menu to view different areas of WatchGuard Cloud.

Dashboards

From the top menu, when you select Dashboard, the Dashboard page shows content specific to the account, folder, or device selected in the left pane.

Screen shot of WatchGuard Cloud Service Provider Dashboard

There are different dashboards for Service Providers and Subscribers:

Service Provider Dashboards

For Service Provider accounts, the Dashboard page shows a quick overview of your Service Provider account and your managed Service Provider and Subscriber accounts.

On the Dashboard page, several widgets show important information and provide useful links when you select Overview, My Account, another Service Provider account, or a Subscriber account in Account Manager. For example:

Allocation Usage and License Details — Allocation widgets show the number of allocated and unallocated users or endpoints. This can help you see if your account has sufficient licenses.
Device Status — This widget shows the status of Firebox and Access Point connections to WatchGuard Cloud (Connected, Not Connected, Inactive, and Never Connected).
Failed Authentications by Account — This widget shows a bar graph with the number of failed AuthPoint authentications in your accounts.

On the Overview dashboard and other Service Provider dashboards, you can select a date range, add widgets, remove widgets, and reorder the widgets. When you customize a dashboard, the changes are unique to that dashboard and unique to your operator account.

For more information, go to About the Service Provider Dashboard.

Subscriber Dashboard

For Subscriber accounts, the Dashboard page shows aggregated information to give you a quick overview of your account. Several widgets on the page display key metrics and important information. The dashboard is not customizable. Click the title of any widget to see more detailed information.

For more information, go to About the Dashboard for Subscriber Accounts.

Monitor and Configure Menus

The Monitor and Configure menus provide direct access to your WatchGuard products. The options available in each menu depend on the account, folder, or device selected in the left pane.

From the Monitor menu, you can monitor ThreatSync, Fireboxes, access points, endpoints, and products such as AuthPoint, Endpoint Security, and ThreatSync+. You can monitor the live status and activity of all connected devices (Fireboxes and access points).

From the Configure menu, you can manage and configure ThreatSync, devices, products such as AuthPoint, Endpoint Security, and FireCloud, deployment of the WatchGuard Agent, and shared configurations such as access point sites, directories and domain services, Firebox templates, splash pages, and VPNs.

Inventory Menu

The Inventory menu is only available to Service Provider accounts. Product or service licenses activated at www.watchguard.com show in your WatchGuard Cloud inventory.

From the Inventory menu, Service Providers can review inventory summaries, allocated and unallocated devices and products, as well as license information. They can allocate users and endpoints from available licenses and specify the license expiration date. The options available depend on the account, folder, or device selected in the left pane.

For more information, go to Inventory Management.

Administration Menu

From the Administration menu, you can configure settings for your WatchGuard Cloud account, and see license information about the products you manage in WatchGuard Cloud.

Screen shot of My Account page in WatchGuard Cloud

You can also configure account-level features for:

Managed access — On the Managed Access page, you manage external access to your WatchGuard Cloud account and services.
Trials — On the Trials page, Service Providers can start free 30-day product trials for their account and accounts they manage.
Beta features — On the Beta Features page, you can preview new functionality and applications.
Custom branding — On the Custom Branding page, you can brand WatchGuard Cloud with your own logos and images to communicate with clients and users and make sure they know who to contact in the event of service issues.
API usage — On the API Usage page, you monitor WatchGuard public API usage statistics for your account.
Certificates — On the Certificates page, you manage your account level certificates.
Audit logs, notifications, and scheduled reports — On the Audit Logs, Notifications, and Scheduled Reports pages, you can monitor your account, products, and services. You can view announcements, and add and download scheduled reports.

For more information, go to WatchGuard Cloud Administration.

Alerts

Alerts are notifications about your account or about specific events that occur in WatchGuard Cloud, products, or devices. For example, you can receive an alert for events such as when you successfully delegate your account or when a Firebox feature key will expire. Alerts make sure that you are aware of any significant changes that affect your account, licenses, products, or devices.

For more information, go to Manage WatchGuard Cloud Alerts.

In the top menu, if there are active alerts for your account, you see a red indicator next to the alerts icon () located in the top, right corner. This shows the number of active alerts.

Help Resources Menu

In the top menu, click Help icon to open the help resources menu. Click × to close the menu.

From this menu, you can select:

Help Center — Opens the corresponding help page for the current user interface.
Announcements — Shows a list of the most recent WatchGuard Cloud announcements. You can search for a keyword in an announcement.
Release Notes — Opens the general Release Notes page at WatchGuard.com.
Technical Search — Opens the Technical Search page at WatchGuard.com. Technical search is an AI-powered tool that searches all of WatchGuard's technical content, including the Knowledge Base, Help Center, videos, the WatchGuard Community, blog posts, and more.
System Status — Opens the Status page for WatchGuard global services and core systems (status.watchguard.com).
Give Feedback — Opens the WatchGuard Idea Portal where you can provide feedback on ideas, see where ideas are in the development roadmap, and submit new ideas and suggestions.
Feedback Email Settings — You can specify email notification settings for feedback provided in the Idea Portal. Enter an email address to receive email updates from our product team on features you voted on or feedback you submitted through the Idea Portal. For information on how to request enhancements or new features through the Idea Portal, go to the Knowledge Base article.
Integration Guides — Opens a list of all integration guides available in Help Center.

Account Information

In the top menu, click Account icon to open My Account information. From this drop-down menu, you can view the User Name and Account Name.

To open the My Account page, click My Account. For more information, go to See My Account Information.

You can also change the account password and change the email address. For more information, go to Change Your User Account Password and Change Your User Account Email Address.

WatchGuard Cloud stores cookies on your browser to collect information that might relate to you, your preferences, or your device. This information is mostly used to make WatchGuard Cloud work as you expect it to and to provide a more personalized experience. To review and update the cookie security settings, click Cookie Settings. (To open Cookie Settings, WatchGuard Cloud must be able to access cdn.cookielaw.org.)

For more information on cookies in WatchGuard Cloud, go to this Knowledge Base article: WatchGuard Cloud Service Cookie Notice. (external link)

To log out of WatchGuard Cloud, click Log Out. For more information, go to Log In and Log Out of WatchGuard Cloud.