Reset Your Password

Applies To: AuthPoint Multi-Factor Authentication, AuthPoint Total Identity Security

If you forget your AuthPoint password, there is a Forgot Password link on the authentication page. Click that link if you need to reset your password.

If an IdP portal has been set up, you can change your AuthPoint password on the IdP portal page.

If your user account is synced from an Active Directory or LDAP database, you cannot reset or change your password.

To Reset Your Password

  1. Navigate to the IdP portal or to the URL for any service or application that requires authentication to log in.
    You are redirected to the AuthPoint SSO authentication page.
  2. Click Forgot Password.
    An email message with a password reset link is sent to the email address associated with your AuthPoint user account.

Screen shot that shows the Forgot Password option on the AuthPoint authentication page.

  1. In the email message that is sent to you, click the reset password link.
    A web page opens for you to define your password.
  2. In the New password text box, type your new password.

    Passwords for local AuthPoint users must be more than five characters. Numbers and special characters are not required.

  3. In the Confirm password text box, retype your new password.
  4. Click Save.

Screen shot that shows the Set Password page.

To Change Your Password

If you know your password and want to change it, you can do so in the IdP portal.

Passwords for local AuthPoint users must be more than five characters. Numbers and special characters are not required.

  1. Go to the IdP access URL for your company and authenticate to log in.
  2. Click and select Edit Password.
    Edit Password dialog box opens.

Screen shot that shows the menu in the IdP portal.

  1. In the Current password text box, type your current password.
  2. In the New password text box, type a new password.

    Passwords for local AuthPoint users must be more than five characters. Numbers and special characters are not required.

  3. In Confirm password text box, retype your new password.

Screen shot that shows the Edit Password window.

  1. Click Save.

See Also

About Authentication

Migrate Your Token

Resend Activation Email

Activate a Token