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Activate a Software Token

Before you can authenticate with AuthPoint, you must activate your token. A token is something that contains information that is used to identify you and associate you with a device.

You activate a token on a device that is used for authentication, such as a mobile phone. This device is then used to gain access to protected resources that require multi-factor authentication.

The AuthPoint app must be installed on your mobile device before you activate your token.

To activate your token:

  1. Open the Activation email you received. If you did not receive the Activation email or cannot find it, ask your AuthPoint administrator to resend the Activation email.
  2. Click the activation link in the email.
    The Welcome to AuthPoint web page appears, with an Activate link and a QR code.
  3. Activate your token:
    • If you opened the web page on your phone, tap the Activate button. This opens the AuthPoint app and activates your token.
    • If you opened the web page on your computer, open the AuthPoint app on your phone and tap Activate, then point the camera on your phone at the QR code on your computer screen.

    If you have already activated an token, tap to open the QR code reader. Then point the camera on your phone at the QR code on your computer screen.

Tokens are specific to the device they are activated on. If you want to use multiple devices for authentication, you must activate a separate token on each device you plan to use.

See Also

About the AuthPoint Mobile App

About Authentication

Third-Party Software Tokens

Migrate Your Token

Token Management

Authentication Without Your Mobile Device

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