Contents

OpsGenie Integration with AuthPoint

Deployment Overview

This document describes how to set up multi-factor authentication (MFA) for OpsGenie with AuthPoint as an identity provider. OpsGenie must already be configured and deployed before you set up MFA with AuthPoint.

OpsGenie can be configured to support MFA in several modes. For this integration, we set up SAML with AuthPoint.

OpsGenie Authentication Data Flow with AuthPoint

AuthPoint communicates with various cloud-based services and service providers with the SAML protocol. This diagram shows the data flow of an MFA transaction for OpsGenie.

Before You Begin

Before you begin these procedures, make sure that:

  • End-users can log in to OpsGenie
  • A token is assigned to a user in AuthPoint
  • You have an AuthPoint identity provider (IdP) certificate

Configure OpsGenie

To start, you must download the metadata file from the Resources page in the AuthPoint management UI. Once you have the metadata file, you can configure OpsGenie.

  1. Log in to WatchGuard Cloud.
  2. From the navigation menu, select Configure > AuthPoint. If you have a Service Provider account, you must first pivot to your Subscriber view.
  3. Select Resources.
  4. Click Certificate.

  1. Next to AuthPoint certificate you will associate with your resource, click and select Download Metadata.

    We recommend that you choose the certificate with the latest expiration date.

    The AuthPoint metadata provides your resource, in this case OpsGenie, with information necessary to identify AuthPoint as a trusted identity provider.

  1. Log in to OpsGenie as an administrator.
  2. Select Settings.

  1. Select the Single Sign-On tab.
  2. Select the Enabled check box.
  3. Select SAML v2.0.
  4. Open the AuthPoint metadata file you downloaded and find the SingleSignOnService Location and X509Certificate values.
  5. In the SAML2.0 Endpoint text box, paste the SingleSignOnService Location value from the AuthPoint metadata file.
  6. In the X.509 Certificate text box, paste the X509Certificate value from the AuthPoint metadata file.
  7. Copy the Identifier and SAML 2.0 Service URL values. There are used to configure the AuthPoint resource.
  8. Click Save Changes.

Configure AuthPoint

Before AuthPoint can receive OpsGenie authentication requests from OpsGenie, you must specify the OpsGenie client in AuthPoint. You must also assign the OpsGenie to the user group that will authenticate through OpsGenie.

Add a SAML Resource in AuthPoint

To add a SAML resource:

  1. Click Configure > AuthPoint.
  2. From the navigation menu, select Resources.
  3. From the Choose a Resource Type drop-down list, select SAML.
  4. Click Add Resource.

  1. From the Application Type drop-down list, select OpsGenie.
  2. In the Service Provider Entity ID text box, type https://app.opsgenie.com/auth/saml. This is the value from the Identifier text box in OpsGenie.
  3. In the Assertion Consumer Service text box, type https://app.opsgenie.com/auth/saml?id=<your own account id number>. This is the value from the SAML 2.0 Service URL text box in OpsGenie.
  4. Click Save.

Add an Access Policy to AuthPoint

You must have at least one user group in AuthPoint for authentication with OpsGenie, and you must assign an access policy for the OpsGenie resource to that group. If you already have a group, you do not have to add another group.

To add an access policy:

  1. Click Configure > AuthPoint.
  2. From the navigation menu, select Groups.
  3. To add a new group, click Add Group. If you already have a group that you want to use, select the group to edit it.

  1. In the Name text box, type a descriptive name for the group.
  2. (Optional) In the Description text box, type a description of the group.

  1. In the Access Policy section, click Add Policy.

  1. In the Add Policy dialog box, from the Resource drop-down list, select the resource you want to add an access policy for.
  2. (Optional) To require that users type their password before they authenticate for this resource, select the Require Password Authentication slider.
  3. Select the authentication options that users in this group can choose from when they authenticate.

    For SAML resources, if you select more than one authentication option, users must choose one of the available options when they authenticate. For example, if you select OTP and Push, users can choose to type their OTP or approve a push to authenticate. You cannot require that they do both.

  1. Click Add.

  1. (Optional) Add one or more safe locations to your group. For more information on safe locations and detailed instructions to add them, see About Safe Locations.
  2. Click Save.

Before you can assign users to a group, you must add them to AuthPoint. You can either manually add user accounts, or import user accounts from your LDAP database. For more information about how to add user accounts, see Add User Accounts.

Test the Integration

To test the integration of AuthPoint and configuration of OpsGenie, you can authenticate with a mobile token on your mobile device. You can choose any method (one-time password, QR code, or push).

In this example, we show the push authentication method (users receive a push notification in the mobile app that they must approve to authenticate).

  1. In a web browser, go to the OpsGenie URL.
  2. Click Login via your Identity Provider.
  3. Type your email address or AuthPoint user name. Click Next.
  4. If required, in the Password text box, type your password.
  5. For the authentication method, select Push.
  6. Click Send.
  7. Approve the authentication request that is sent to your mobile device.
    You are logged in to OpsGenie.

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