ConnectWise Control Integration with AuthPoint

Deployment Overview

This document describes how to set up multi-factor authentication (MFA) for ConnectWise Control with AuthPoint as an identity provider. ConnectWise Control must already be configured and deployed before you set up MFA with AuthPoint.

ConnectWise Control can be configured to support MFA in several modes. For this integration, we set up SAML with AuthPoint.

ConnectWise Control Authentication Data Flow with AuthPoint

AuthPoint communicates with various cloud-based services and service providers with the SAML protocol. This diagram shows the data flow of an MFA transaction for ConnectWise Control.

Before You Begin

Before you begin these procedures, make sure that:

Configure ConnectWise Control

To start, you must get the metadata file URL from the Resources page in the AuthPoint management UI. After you have this, you can configure ConnectWise Control.

From the WatchGuard Cloud web UI:

  1. From the navigation menu, select Configure > AuthPoint. If you have a Service Provider account, you must select an account from Account Manager.
  2. Select Resources.
  3. Click Certificate.

  1. Next to AuthPoint certificate you will associate with your resource, click and select Copy Metadata URL. We recommend that you choose the certificate with the latest expiration date.

    The AuthPoint metadata provides your resource, in this case ConnectWise Control, with information necessary to identify AuthPoint as a trusted identity provider.

  1. Log in to ConnectWise Control as an administrator.
  2. Click Admin and select Security.
  3. Select Add User Source > SAML.

  1. In the SAML section, select Options > Generate Metadata.
  2. Select Options > Configure.

  1. In the IdentityProviderMetadataUrl text box, paste the SAML metadata URL you copied from AuthPoint.
  2. In the ExtraRoleNames text box, type a list of the ConnectWise Control roles that are applied to SAML users. If there are multiple roles, separate each role with a comma. If all roles are typed here, you can leave the RoleNamesAttributeKey text box empty.
  3. If your roles in ConnectWise Control match the name of your AuthPoint groups, in the RoleNamesAttributeKey value, type authpoint_group.
  4. If there are more roles that need to be authenticated by AuthPoint, type them in the ExtraRoleNames text box. If all roles match the name of your AuthPoint groups and do not have additional roles that need to be authenticated by AuthPoint, you can leave this text box empty.
  5. Click Save Configuration.

  1. In the SAML section, select Options > Enable.

Configure AuthPoint

Before AuthPoint can receive authentication requests from ConnectWise Control, you must specify the ConnectWise Control client as a resource in AuthPoint. You must also assign the ConnectWise Control resource to the user group that will authenticate through ConnectWise Control.

Add a SAML Resource in AuthPoint

From the AuthPoint management UI:

  1. From the navigation menu, select Resources.
  2. From the Choose a Resource Type drop-down list, select SAML. Click Add Resource.

  1. On the SAML page, in the Name text box, type a name for this resource.
  2. From the Application Type drop-down list, select ConnectWise Control.
  3. In the Service Provider Entity ID text box, type the relevant value from the ConnectWise Control metadata file.
  4. In the Assertion Consumer Service text box, type the relevant value from the ConnectWise Control metadata file.
  5. From the AuthPoint Certificate drop-down list, select the AuthPoint certificate to associate with your resource. This must be the same certificate that you copied the metadata URL for in the previous section.
  6. Click Save.

Add an Access Policy to AuthPoint

You must have at least one user group in AuthPoint for authentication with ConnectWise Control, and you must assign an access policy for the ConnectWise Control resource to that group. If you already have a group, you do not have to add another group.

In the AuthPoint management UI:

  1. From the navigation menu, select Groups.
  2. To add a new group, click Add Group. If you already have a group that you want to use, select the group to edit it.

  1. In the Name text box, type a descriptive name for the group.
  2. (Optional) In the Description text box, type a description of the group.

  1. In the Access Policy section, click Add Policy.

  1. In the Add Policy dialog box, from the Resource drop-down list, select the resource you want to add an access policy for.
  2. (Optional) To require that users type their password before they authenticate for this resource, enable the Require Password Authentication toggle.
  3. Select the authentication options that users in this group can select from when they authenticate.

    For SAML resources, if you select more than one authentication option, users must select one of the available options when they authenticate. For example, if you select OTP and Push, users can choose to type their OTP or approve a push to authenticate. You cannot require that they do both.

  1. Click Add.

  1. (Optional) Add one or more safe locations to your group. For more information about safe locations and detailed instructions to add them, see About Safe Locations.
  2. Click Save.

Add Users to AuthPoint

Before you assign users to a group, you must add the users to AuthPoint. There are two ways to add AuthPoint user accounts:

  • Sync users from an external user database
  • Add local AuthPoint users

Each user must be a member of a group. You must add at least one group before you can add users to AuthPoint.

Test the Integration

To test AuthPoint MFA with ConnectWise Control, you can authenticate with a mobile token on your mobile device. You can choose any method (one-time password, QR code, or push).

In this example, we show the push authentication method (users receive a push notification in the mobile app that they must approve to authenticate).

  1. In a web browser, go to the ConnectWise Control URL.
  2. Type your email address or AuthPoint user name. Click Next.
  3. If required, in the Password text box, type your password.
  4. For the authentication method, select Push.
  5. Click Send.
  6. Approve the authentication request that is sent to your mobile device.
    You are logged in to ConnectWise Control.