BMC RemedyForce Integration with AuthPoint

Deployment Overview

This document describes how to set up multi-factor authentication (MFA) for BMC RemedyForce with AuthPoint as an identity provider. BMC RemedyForce must already be configured and deployed before you set up MFA with AuthPoint.

BMC RemedyForce can be configured to support MFA in several modes. For this integration, we set up SAML with AuthPoint.

This integration was tested with Salesforce Classic.

BMC RemedyForce Authentication Data Flow with AuthPoint

AuthPoint communicates with various cloud-based services and service providers with the SAML protocol. This diagram shows the data flow of an MFA transaction for a BMC RemedyForce.

Before You Begin

Before you begin these procedures, make sure that:

  • A domain is registered for your Salesforce organization
  • End-users can log in to the BMC RemedyForce and Salesforce
  • A token is assigned to a user in AuthPoint
  • You have an AuthPoint identity provider (IdP) certificate (see Certificate Management)

Configure BMC RemedyForce

To start, you must download the metadata file from the Resources page in the AuthPoint management UI. After you have those, you can configure BMC RemedyForce.

From the WatchGuard Cloud web UI:

  1. From the navigation menu, select Configure > AuthPoint. If you have a Service Provider account, you must select an account from Account Manager.
  2. Select Resources.
  3. Click Certificate.

  1. Next to AuthPoint certificate you will associate with your resource, click and select Download Metadata. We recommend that you choose the certificate with the latest expiration date.

    The AuthPoint metadata provides your resource, in this case BMC RemedyForce, with information necessary to identify AuthPoint as a trusted identity provider.

  1. Sign in to BMC RemedyForce as an administrator.
  2. Click Setup.

  1. In the Administer menu, expand Security Controls and select Single Sign-On Settings.

  1. Click Edit.

  1. Select the SAML Enabled check box.
  2. Click Save.

  1. On the Single Sign-On Settings page, click New from Metadata File.
  2. Click Choose File and browse to select the AuthPoint metadata file you downloaded. Click Open.
  3. Click Create.
    The SAML Single Sign-On Settings page appears and you can edit the fields.
  4. In the Name text box, type a name such as AuthPoint to replace the default value of sp.
  5. Make sure that the value in the Entity ID text box is https://<yourdomainname> If the Entity ID text box contains the default value of then you have not deployed your domain name. Register a Domain Name before you continue.

The Issuer text box should be the EntityID value from the AuthPoint metadata file, and the Identity Provider Login URL should be the SignleSignOnSerivce URL from AuthPoint metadata file.

  1. Click Save.

  1. Click Save.
  2. From the SAML Single Sign-On Settings list, select the Name of your SAML identify provider.
  3. Find the Entity ID and Login URL values. You will need these values when you create the SAML resource in AuthPoint.

  1. In the Administer menu, expand Domain Management and select My Domain.
  2. In the Authentication Configuration section, click Edit.

  1. Adjacent to Authentication Service, clear the Login Page check box.
  2. Select the check box for your identity provider.

  1. Click Save.

Configure AuthPoint

Before AuthPoint can receive BMC RemedyForce authentication requests from BMC RemedyForce, you must specify the BMC RemedyForce client in AuthPoint. You must also assign the BMC RemedyForce to the user group that will authenticate through BMC RemedyForce.

Add a SAML Resource in AuthPoint

From the AuthPoint management UI:

  1. From the navigation menu, select Resources.
  2. From the Choose a Resource Type drop-down list, select SAML. Click Add Resource.

  1. In the Name text box, type a name for the resource.
  2. In the Application Type drop box, select Salesforce.
  3. In the Service Provider Entity ID text box, type your domain url.
  4. In the Assertion Consumer Service text box, type Salesforce Login URL that appears in Salesforce Single Sign-On settings.
  5. From the AuthPoint Certificate drop-down list, select the AuthPoint certificate to associate with your resource. This must be the same certificate that you downloaded the metadata for in the previous section.
  6. Click Save.

Add an Access Policy to AuthPoint

You must have at least one user group in AuthPoint for authentication with BMC RemedyForce, and you must assign an access policy for the BMC RemedyForce resource to that group. If you already have a group, you do not have to add another group.

In the AuthPoint management UI:

  1. From the navigation menu, select Groups.
  2. To add a new group, click Add Group. If you already have a group that you want to use, select the group to edit it.

  1. In the Name text box, type a descriptive name for the group.
  2. (Optional) In the Description text box, type a description of the group.

  1. In the Access Policy section, click Add Policy.

  1. In the Add Policy dialog box, from the Resource drop-down list, select the resource you want to add an access policy for.
  2. (Optional) To require that users type their password before they authenticate for this resource, enable the Require Password Authentication toggle.
  3. Select the authentication options that users in this group can select from when they authenticate.

    For SAML resources, if you select more than one authentication option, users must select one of the available options when they authenticate. For example, if you select OTP and Push, users can choose to type their OTP or approve a push to authenticate. You cannot require that they do both.

  1. Click Add.

  1. (Optional) Add one or more safe locations to your group. For more information about safe locations and detailed instructions to add them, see About Safe Locations.
  2. Click Save.

Add Users to AuthPoint

Before you assign users to a group, you must add the users to AuthPoint. There are two ways to add AuthPoint user accounts:

  • Sync users from an external user database
  • Add local AuthPoint users

Each user must be a member of a group. You must add at least one group before you can add users to AuthPoint.

Test the Integration

To test the integration of AuthPoint and your configuration of BMC RemedyForce, you can authenticate with a mobile token on your mobile device. You can choose any method (one-time password, QR code, or push).

In this example, we show the push authentication method (users receive a push notification on their mobile device that they must approve to authenticate).

  1. In a web browser, go to your Salesforce domain URL.
    You are redirected to the AuthPoint single sign-on page.
  2. Type your email address or AuthPoint user name. Click Next.
  3. If required, in the Password text box, type your password.
  4. For the authentication method, select Push.
  5. Click Send.
  6. Approve the authentication request that is sent to your mobile device.
    You are logged in to Salesforce.

While you test the integration of BMC RemedyForce and AuthPoint, you can use the Salesforce login URL ( to bypass the single sign-on page and log in to Salesforce directly without authentication. To change this, on the My Domain page, select the Prevent login from check box.