GoToMeeting Integration with AuthPoint

Deployment Overview

This document describes how to set up multi-factor authentication (MFA) for GoToMeeting, GoToAssist, or OpenVoice with AuthPoint as an identity provider.

GoToMeeting must already be configured and deployed before you set up MFA with AuthPoint. GoToMeeting can be configured to support MFA in several modes. For this integration, we set up SAML with AuthPoint.

This integration guide can also be used as a reference to configure MFA for GoToAssist and OpenVoice.

GoToMeeting Authentication Data Flow with AuthPoint

AuthPoint communicates with various cloud-based services and service providers with the SAML protocol. This diagram shows the data flow of an MFA transaction for a GoToMeeting .

Before You Begin

Before you begin these procedures, make sure that:

Configure GoToMeeting

To start, you must download the metadata file from the Resources page in the AuthPoint management UI. After you have the metadata file, you can configure GoToMeeting.

  1. Log in to WatchGuard Cloud.
  2. From the navigation menu, select Configure > AuthPoint. If you have a Service Provider account, you must select an account from Account Manager.
  3. Select Resources.
  4. Click Certificate.

  1. Next to AuthPoint certificate you will associate with your resource, click and select Download Metadata. We recommend that you choose the certificate with the latest expiration date.

    The AuthPoint metadata provides your resource, in this case GoToMeeting, with information necessary to identify AuthPoint as a trusted identity provider.

  1. Go to and log in with your LogMeIn account.
  2. Select Identity provider.
  3. From the How would you like to configure your SAML IDP drop-down list, select Upload SAML metadata file.
  4. Click Upload SAML metadata file and upload the AuthPoint metadata file.
  5. Click Save.

  1. Select the Users tab.
  2. Click Add a user.
  3. Type the account information for the account that you want to require SAML authentication for and select a role.
  4. Click Save.

Configure AuthPoint

Before AuthPoint can receive authentication requests from GoToMeeting, you must specify the GoToMeeting client as a SAML resource in AuthPoint. You must also assign an access policy for the GoToMeeting resource to the user group(s) that must authenticate to log in.

Add a SAML Resource in AuthPoint

From the AuthPoint management UI:

  1. From the navigation menu, select Resources.
  2. From the Choose a Resource Type drop-down list, select SAML. Click Add Resource.

  1. From the Application Type drop-down list, select GoToMeeting, GoToAssist, or OpenVoice.
  2. In the Service Provider Entity ID text box, type
  3. In the Assertion Consumer Service text box, type
  4. From the AuthPoint Certificate drop-down list, select the AuthPoint certificate to associate with your resource. This must be the same certificate that you downloaded the metadata for in the previous section.
  5. Click Save.

Add an Access Policy to AuthPoint

You must have at least one user group in AuthPoint for authentication with GoToMeeting , and you must assign an access policy for the GoToMeeting resource to that group. If you already have a group, you do not have to add another group.

In the AuthPoint management UI:

  1. From the navigation menu, select Groups.
  2. To add a new group, click Add Group. If you already have a group that you want to use, select the group to edit it.

  1. In the Name text box, type a descriptive name for the group.
  2. (Optional) In the Description text box, type a description of the group.

  1. In the Access Policy section, click Add Policy.

  1. In the Add Policy dialog box, from the Resource drop-down list, select the resource you want to add an access policy for.
  2. (Optional) To require that users type their password before they authenticate for this resource, enable the Require Password Authentication toggle.
  3. Select the authentication options that users in this group can select from when they authenticate.

    For SAML resources, if you select more than one authentication option, users must select one of the available options when they authenticate. For example, if you select OTP and Push, users can choose to type their OTP or approve a push to authenticate. You cannot require that they do both.

  1. Click Add.

  1. (Optional) Add one or more safe locations to your group. For more information about safe locations and detailed instructions to add them, see About Safe Locations.
  2. Click Save.

Add Users to AuthPoint

Before you assign users to a group, you must add the users to AuthPoint. There are two ways to add AuthPoint user accounts:

  • Sync users from an external user database
  • Add local AuthPoint users

Each user must be a member of a group. You must add at least one group before you can add users to AuthPoint.

Test the Integration

To test the integration of AuthPoint and configuration of your GoToMeeting, you can authenticate with a mobile token on your mobile device. You can choose any method (one-time password, QR code, or push).

In this example, we show the push authentication method (users receive a push notification on their mobile device that they must approve to authenticate).

  1. In a web browser, go to the LogMeIn account URL.
  2. Type your email address.
  3. Click Next.

  1. Click Sign in with Company ID.

  1. Type your email address or AuthPoint user name. Click Next.
  2. If required, in the Password text box, type your AuthPoint password.
  3. For the authentication method, click Send Push.
  4. Approve the authentication request that is sent to your mobile device.
    You are logged in to LogMeIn account.