This document describes how to set up multi-factor authentication (MFA) for Citrix ShareFile® with AuthPoint as an identity provider. ShareFile must already be configured and deployed before you set up MFA with AuthPoint.
ShareFile can be configured to support MFA in several modes. For this integration, we set up SAML with AuthPoint.
ShareFile Authentication Data Flow with AuthPoint
AuthPoint communicates with various cloud-based services and service providers with the SAML protocol. This diagram shows the data flow of an MFA transaction for ShareFile.
Before You Begin
Before you begin these procedures, make sure that:
- End-users can log in to ShareFile
- A token is assigned to a user in AuthPoint
- You have an AuthPoint identity provider (IdP) certificate
To start, you must download the metadata file from the Resources page in the AuthPoint management UI. Once you have those, you can configure Citrix ShareFile.
From the WatchGuard Cloud web UI:
- From the navigation menu, select Configure > AuthPoint. If you have a Service Provider account, you must first pivot to your Subscriber view.
- Select Resources.
- Click Certificate.
- Next to AuthPoint certificate you will associate with your resource, click and select Download Metadata and Download Certificate.
We recommend that you choose the certificate with the latest expiration date.
The AuthPoint metadata provides your resource, in this case Citrix ShareFile, with information necessary to identify AuthPoint as a trusted identity provider.
- Log in to ShareFile as an administrator.
- Select Settings > Admin Settings > Security > Login & Security Policy.
- In the Single sign-on / SAML 2.0 Configuration section, for Enable SAML, select Yes.
- Copy the Assertion Consumer Service (ACS) URL and ShareFile Issuer / Entity ID values. You need these values to create the ShareFile resource in AuthPoint.
- Open the AuthPoint metadata file you downloaded and find and copy the entityID,SingleSignOnService Location and X509Certificate values.
- In the Your IDP Issuer / Entity ID text box, type or paste the entityID value from the AuthPoint metadata file.
- In the Login URL text box, type or paste the SingleSignOnService Location value from the AuthPoint metadata file.
- In the X.509 Certificate text box, type or paste the X509Certificate value from the AuthPoint metadata file.
- Click Save.
You are prompted for confirmation before you save the configuration.
Before AuthPoint can receive authentication requests from ShareFile, you must specify the ShareFile client as a SAML resource in AuthPoint. You must also assign the ShareFile resource to the user group that will authenticate through ShareFile.
Add a ShareFile Resource in AuthPoint
From the AuthPoint management UI:
- From the navigation menu, select Resources.
- From the Choose a Resource Type drop-down list, select SAML. Click Add.
- On the SAML page, in the Name text box, type a name for this resource.
- From the Application Type drop-down list, select Citrix.
- In the Service Provider Entity ID text box, type or paste the value from the ShareFile Issuer / Entity ID text box on the Single sign-on / SAML 2.0 Configuration page in ShareFile. In our example, we type https://watchguard.sharefile.com/saml/info.
- In the Assertion Consumer Service text box, type or paste the value from the Assertion Consumer Service (ACS) URL text box on the Single sign-on / SAML 2.0 Configuration page in ShareFile. In our example, we type https://watchguard.sharefile.com/saml/acs.
- From the User ID drop-down list, select Email.
- From the Signature Method drop-down list, select SHA-256.
- Click Save.
Add an Access Policy to AuthPoint
You must have at least one user group in AuthPoint for authentication with ShareFile, and you must assign an access policy for the ShareFile resource to that group. If you already have a group, you do not have to add another group.
In the AuthPoint management UI:
- Select Groups.
- To add a new group, click Add. If you already have a group that you want to use, click the Name of your group to edit it.
- In the Name text box, type a descriptive name for the group.
- (Optional) In the Description text box, type a description of the group.
- In the Access Policy section, click Add Policy.
- In the Add Policy dialog box, from the Resource drop-down list, select the resource you want to add an access policy for.
- (Optional) To require that users type their password before they authenticate for this resource, select the Require Password Authentication slider.
- Select which authentication options users in this group can choose from when they authenticate.
For SAML resources, if you select more than one authentication option, users must choose one of the available options when they authenticate. For example, if you select OTP and Push users can choose whether to type their OTP or approve a push to authenticate, but you cannot require that they do both.
- Click Add.
- (Optional) Add one or more safe locations to your group. For more information about safe locations and detailed instructions to add them, see About Safe Locations.
- Click Save.
Before you can assign users to a group, you must add them to AuthPoint. You can either manually add user accounts, or import user accounts from your LDAP database. For more information about how to add user accounts, see Add User Accounts.
Test the Integration
To test the integration of AuthPoint and your configuration of ShareFile, you can authenticate with a mobile token on your mobile device. You can choose any method (push, QR code, or one-time password).
In this example, we show the push authentication method (users receive a push notification in the mobile app that they must approve to authenticate).
- In a web browser, go to the ShareFile login URL. Click Log In.
- Type your email address or AuthPoint user name, click Sign In.
- If required, in the Password text box, type your password.
- For the authentication method, select Push.
- Click Send.
- Approve the authentication request that is sent to your mobile device.
You are logged in to ShareFile successfully.