WatchGuard Managed Services Release Notes
These release notes are for WatchGuard Managed Services. WatchGuard MDR is a comprehensive security service that provides partners with 24/7/365 managed detection, response, and threat hunting services, and includes direct access to the WatchGuard MDR team.
For more information about new features, download the What's New in WatchGuard Managed Services PowerPoint. For a full description of WatchGuard MDR features and functionality, go to WatchGuard MDR Help.
| Release Information | Date |
|---|---|
| Latest WatchGuard MDR Update | 7 August 2025 |
| Release Notes Revision Date | 7 August 2025 |
Latest Release
Release Date: 7 August 2025
Resolved Issues
- In the Managed Services portal, the Detections page now shows ThreatSync+ NDR details for APAC customers with WatchGuard Total MDR. [MSRD-6134]
- In the Managed Services portal, the Service Status page now shows Firebox and AuthPoint data for APAC customers with WatchGuard Total MDR. [MSRD-6128]
Previous Releases
Release Date: 17 July 2025 (Total MDR License Update, Tenant Drop-Down List)
Enhancements
- If you have the WatchGuard Core MDR module allocated to an account with an Endpoint Security product, when you allocate users to the account from a WatchGuard Total MDR license, WatchGuard Core MDR allocations are now automatically removed. [ITDIGIT-17005]
- In the Managed Services portal, Service Providers can now select managed accounts they want to view from a multi-tier hierarchy in the tenant drop-down list. [MSRD-2708]
Release Date: 30 June 2025 (WatchGuard Total MDR, Service Status)
New Features
WatchGuard Total MDR
A new WatchGuard Total MDR license is now available. For environments that use one of the Advanced EPDR, EPDR, or EDR Endpoint Security products, WatchGuard MDR can monitor your licensed endpoints and other WatchGuard products, such as Fireboxes, AuthPoint, ThreatSync, and ThreatSync+ NDR. WatchGuard MDR can also monitor third-party cloud integrations that include Microsoft 365, AWS CloudTrail, and Google Workspace.
In the Managed Services portal, you can now go to Connections > Service Status to see a real-time overview of connected endpoints, network devices, cloud services, and AuthPoint users managed by WatchGuard MDR.
For more information about WatchGuard Total MDR, go to About WatchGuard MDR in Help Center.
Release Date: 19 May 2025 (Endpoints in Managed Services Portal)
Enhancements
- In the Managed Services portal, you can now go to Connections > Endpoints to view all connected endpoints that send data to WatchGuard MDR. This includes endpoints that run WatchGuard Endpoint Security or Microsoft Defender. [MSRD-2748]
Release Date: 24 April 2025 (Report Improvements)
Enhancements
- For environments with WatchGuard Core MDR and WatchGuard Core MDR for Microsoft, you now add recipients for weekly or monthly MDR reports in the Managed Services portal Tenant Settings page. For more information, go to MDR Reports in Help Center.
- The Monthly Summary Report sent by the SOC team now includes all closed Investigations related to potential security activity that was identified for that period.
Release Date: 7 April 2025 (WatchGuard Core MDR for Microsoft, Managed Services Portal)
New Features
WatchGuard Core MDR for Microsoft
A new WatchGuard Core MDR for Microsoft license is now available. With this license, the WatchGuard SOC can monitor and respond to threats on endpoints that run Microsoft Defender.
For more information about WatchGuard Core MDR for Microsoft, go to About WatchGuard MDR in Help Center.
Managed Services Portal
You can now view dashboards, activity, and reports for WatchGuard MDR in the Managed Services Portal. To open the portal, from WatchGuard Cloud, select Configure > Managed Services or Monitor > Managed Services.
For more information about the Managed Services Portal, go to About the Managed Services Portal in Help Center.