New Relic Integration with AuthPoint

Deployment Overview

This document describes how to set up multi-factor authentication (MFA) for New Relic with AuthPoint as an identity provider. New Relicmust already be configured and deployed before you set up MFA with AuthPoint.

New Relic Authentication Data Flow with AuthPoint

AuthPoint communicates with various cloud-based services and service providers with the SAML protocol. This diagram shows the data flow of an MFA transaction for New Relic.

Before You Begin

Before you begin these procedures, make sure that:

• Administrator users can log in to New Relic
• You have an AuthPoint identity provider (IdP) certificate An AuthPoint IdP certificate is required for SAML authentication. (go to Certificate Management)
• You have a New Relic user account and an AuthPoint user account that both use the same email address
• You have configured roles in New Relic

Configure New Relic

Complete the steps in these sections to configure New Relic.

Download AuthPoint Metadata

To start, you must download the metadata file from the Certificate Management page in the AuthPoint management UI. After you have the metadata file, you can configure New Relic.

1. Log in to WatchGuard Cloud.
2. From the navigation menu, select Configure > AuthPoint. If you have a Service Provider account, you must select an account from Account Manager.
3. Select Resources.

4. Click Certificate.
   The Certificate Management page opens.

5. Next to AuthPoint certificate that you want to associate with your resource, click and select Download Metadata and Download Certificate. We recommend that you choose the certificate with the latest expiration date. If you do not have a certificate, or if all of your certificates have expired, click Add Certificate and use the newly created certificate.

Create an Authentication Domain

1. Log in to New Relic with an administrator account.
2. Select your admin account in the left panel.
3. Click Administration.

4. Click Authentication domains.
5. Click Create authentication domains.

6. In the Authentication domains name text box, enter a name for the authentication domain.
7. For Method of provisioning users, select Manual.
8. For Method of authenticating users, select SAML SSO.
9. Click Create.

10. For Method of provisioning users, select SAML SSO.
11. In the Authentication section, copy the Assertion consumer URL and Our entity ID values. You need this information when you configure AuthPoint.
12. For the Source of SAML metadata, select Upload a certificate and click Choose file. Upload the AuthPoint certificate that you downloaded in the previous section.
13. Open the AuthPoint metadata file you downloaded in the previous section and find the SingleSignOnService Location and SingleLogoutService Location values.
14. In the SSO target URL text box, type or paste the SingleSignOnService Location value from the AuthPoint metadata file.
15. In the Logout redirect URL text box, type or paste the SingleLogoutService Location value from the AuthPoint metadata file.
16. Click Save SAML SSO settings.

Create a Group

1. Select Administration in the left menu.
2. Select Access management.
3. Click Create new group.

4. In the Group name text box, type name for this group.
5. From the Authentication domain drop-down list, select the authentication domain that you created in the previous section.
6. In the Roles section, add one or more roles and accounts.

   You must have configured roles and accounts before you create a group. For more information, refer to the New Relic documentation.

7. Click Save.

Create a User

1. Select Administration in the left panel.
2. Select User management.
3. Click Add user.

5. In the Name text box, type the user name for this user account.
6. In the Email text box, type the email address for this user account.

   Your user name and email address must exactly match the user name and email address of the AuthPoint or Active Directory user. This is case-sensitive.

7. From the Type drop-down list, select a type. In this example, we select Basic.
8. In the Access section, from the Select groups drop-down list, select the group you created in the previous section.
9. Click Add user.

Configure AuthPoint

Before AuthPoint can receive authentication requests from New Relic, you must add a SAML resource In AuthPoint, resources are the applications and services that your users connect to. in AuthPoint. You must also create a Zero Trust authentication policy Authentication policies specify which resources users can authenticate to and which authentication methods they can use (Push, QR code, and OTP). for the New Relic resource to determine which users can authenticate and log in to New Relic and which authentication methods they can use (Push, QR code, and OTP).

Add a SAML Resource in AuthPoint

From the AuthPoint management UI:

1. From the navigation menu, select Resources. Click Add Resource.
   The Add Resource page opens.

2. From the Type drop-down list, select SAML.
   Additional fields appear.

3. On the SAML page, in the Name text box, type a name for this resource.
4. From the Application Type drop-down list, select Others.
5. In AuthPoint, in the Service Provider Entity ID text box, paste the Our entity ID value from New Relic. This is the value you copied from Step 11 in the previous section.
6. In the Assertion Consumer Service text box, paste the Assertion consumer URL value from New Relic. This is the value you copied from Step 11 in the previous section.
7. From the User ID sent on redirection to service provider drop-down list, select Email.
8. From the Signature Method drop-down list, select SHA-256.
9. From the AuthPoint Certificate drop-down list, select the AuthPoint certificate to associate with your resource. This must be the same certificate that you downloaded the metadata for in the Download AuthPoint Metadata section.
10. Click Save.

Add a Group in AuthPoint

You must have at least one user group in AuthPoint to configure MFA. If you already have a group, you do not have to add another group.

To add a WatchGuard Cloud-hosted group to the WatchGuard Cloud Directory:

1. Go to Configure > Directories and Domain Services.
2. Click the WatchGuard Cloud Directory domain name. If you have not yet added the WatchGuard Cloud Directory, click Add Authentication Domain and select the WatchGuard Cloud Directory.
   The New Group page appears.

3. In the Groups tab, click Add Group.
4. In the Group Name text box, type a descriptive name for the group.
5. (Optional) In the Description text box, type a description of the group.

6. Click Save.
   Your group is added to the WatchGuard Cloud Directory and to AuthPoint.

Add a Zero Trust Authentication Policy

Zero Trust policies specify which resources users can authenticate to and which authentication methods they can use (Push, QR code, and OTP).

You must have at least one Zero Trust authentication policy that includes the New Relic resource. If you already have Zero Trust authentication policies, you do not have to create a new authentication policy. You can add this resource to your existing authentication policies.

Users that do not have an authentication policy for a specific resource cannot authenticate to log in to that resource.

To configure a Zero Trust authentication policy:

1. Go to Configure > Zero Trust. If you have a Service Provider account, you must select an account from Account Manager.
2. Click Add Policy.
3. Type a name for this policy.
4. In the Target section, from the Content drop-down list, select which groups this policy applies to. You can make multiple selections to add multiple groups.
5. In the Resources section, select the AuthPoint resources this policy applies to.
6. In the Conditions section, select the conditions that apply to this policy. When you add a condition to an authentication policy, the policy applies only to user authentications that match the policy and the policy conditions. For example, if you add a Network Location to a policy, the policy only applies to user authentications that come from that Network Location. Users who only have a policy that includes a Network Location do not get access to the resource when they authenticate outside of that Network Location (because they do not have a policy that applies, not because authentication is denied). For more information, go to About Zero Trust Conditions.
   1. (Optional) To create a new condition, click Add New Condition. After you create a new condition, you must still add the condition to the policy.
   2. From the Type drop-down list, select the type of condition to add to the policy.
   3. From the Name drop-down list, select which condition of the chosen type to add to the policy.
   4. To add more conditions, repeat Step 6.

      If you add conditions to a policy, we recommend that you create a second policy for the same groups and resources without the conditions. Assign a higher priority to the policy with the policy objects. For more information about priority, go to About Zero Trust Policy Precedence.

7. In the Action section, select an option to specify whether to allow or deny authentications for the resources in this policy. In our example, we want to allow authentications.
   • Allow — Allow user groups in this policy access to the resources associated with this policy.
• Deny — Deny authentications when users in the groups associated with this policy try to authenticate to the resources associated with this policy.
8. If you allow access with this policy, select the check box for each authentication option users can select when they authenticate to resources in this policy with MFA.

   For SAML resources, if you select more than one authentication option, users must select one of the available options when they authenticate. For example, if you select OTP and Push, users can choose to type their OTP or approve a push to authenticate. You cannot require that they do both.

9. Click Save.
   Your policy is created and added to the end of the policy list.
10. Review the order of your policies and adjust as necessary. For more information about priority, go to About Zero Trust Policy Precedence.

Add Users to AuthPoint

Before you assign users to a group, you must add the users to AuthPoint. There are two ways to add AuthPoint user accounts:

• Sync users from an external user database
• Add WatchGuard Cloud-hosted AuthPoint users

Each user must be a member of a group. You must add at least one group before you can add users to AuthPoint.

Test the Integration

To test AuthPoint MFA with New Relic, you can authenticate with a mobile token on your mobile device. You can choose any method (Push, QR code, or OTP).

In this example, we show the push authentication method (users receive a push notification in the mobile app that they must approve to authenticate).

1. In a web browser, go to the New Relic login URL.
2. Type your email address. Click Next.
3. Verify your email address.
4. Select your SSO enabled authentication domain.
   The AuthPoint authentication page opens.
5. Type your email address or AuthPoint user name. Click Next.
6. If required, in the Password text box, type your password.
7. For the authentication method, select Send Push.
8. Approve the authentication request that is sent to your mobile device.
   You are logged in to New Relic

If you have more than one authentication domain, when users enter their email address New Relic shows a message that says Multiple users were found for this email. Click here to verify your email.

When users click the option to verify their email address, New Relic sends the user a link that takes them to a list of all users with that address, and they can specify which user account they want to log in as and which authentication domain they want to use. Users are redirected to the login page for the selected user account (or the authentication page for the SSO provider if the authentication domain is set up for that).

Users can select the Remember my email check box to save their preference. This way they do not have to verify their email address when they log in again.