Service Providers can convert a managed Subscriber account to a Service Provider account. The converted account remains a managed child of the original Service Provider and retains all of its licensed users, operators, and configurations, but now it can now create and manage its own accounts.
Once you convert a Subscriber account to a Service Provider, the account cannot be converted back. Service Provider accounts cannot be converted to Subscriber accounts.
Service Provider accounts cannot be converted to Subscriber accounts.
You cannot convert a Subscriber account to a tier-4 Service Provider account.
When a Subscriber account is converted to a Service Provider account, the role for each operator is changed to the Service Provider operator role with permissions that correspond to their previous Subscriber operator role.
| Original Subscriber Operator Role | New Service Provider Operator Role |
|---|---|
| Administrator | Owner |
| Observer | Auditor |
| Analyst | Helpdesk |
Your operator role determines what you can see and do in WatchGuard Cloud. Your role must have the Manage Tenants permission to view or configure this feature. For more information, go to Manage WatchGuard Cloud Operators and Roles.
To Convert a Subscriber Account
- From Account Manager, select the Subscriber account you want to convert.
- Select Administration > My Account.
The My Account page for the managed account opens.
- Click Convert Account.
The Convert Account dialog box opens.
- In the text box, type CONVERT in all capital letters to confirm that you want to convert the account.
- Click Convert.
Add or Delete a Managed Account