WatchGuard Cloud Device Summary

Applies To: Cloud-managed Fireboxes, Locally-managed Fireboxes

In the Device Summary page, you can see a summary of status for all devices, and the detailed status for each device for a selected time period. To see the current status for cloud-managed Fireboxes, you can view Live Status. For more information, see Monitor Live Status for Cloud-Managed Fireboxes.

Screen shot of Device Summary page

Device Summary page for a Subscriber account

Click the Configure button in the upper-right corner to open the WatchGuard Cloud Device Settings page.

Open the Device Summary Page

To open the Device Summary page:

  1. Log in to WatchGuard Cloud.
  2. Select Monitor > Devices.
  3. From a Subscriber account, to see a summary of status for all devices in the account, from Device Manager, select the top-level folder.
  4. From a Service Provider account, to see a summary of status for all devices in a Subscriber account, from Account Manager, select the Subscriber account.
    Summary statistics show for all devices in the selected account.
  5. To see a summary of status for all devices in a folder, select the folder name.
    Summary statistics show for all devices in the selected folder.
  6. To see the status of an individual device, select the device name.
    The Device Summary page shows the status for the selected device.

Screen shot of Device Summary page, single device

Device Summary page for a selected device

To generate the Executive Summary report for the device, click the PDF icon in the upper-right corner. For more information on the report, see Executive Summary (WatchGuard Cloud).

Connection, Device, and License Details

When you select an individual device, the upper section of the page shows connection status, device information, and license details for the device. For a FireCluster, this section shows information about both Firebox cluster members.

Screen shot of WatchGuard Cloud Device Settings, Information section

Screen shot of the device information and license details for a FireCluster

For more information about device status, you can select the device or folder, and look at logs, dashboards, and reports. For more information, see View WatchGuard Cloud Device Reports.

Connection Status

Connection status appears below the image of the device. The connection status indicates whether the device is connected to your WatchGuard Cloud account. It can be one of these values:

Never Connected — The device has never connected to WatchGuard Cloud.

Connected — The device is connected to WatchGuard Cloud.

Not Connected — The device is not connected to WatchGuard Cloud.

Inactive — The device is inactive. For more information, see Inactive Devices and Data Retention.

Screen shot of WatchGuard Cloud Device Settings, Connection Status

If the status is Never Connected or Not Connected, look at the WatchGuard Cloud status on the device. For more information, see WatchGuard Cloud Status on the Firebox.

The expected status of cluster members depends on the cluster type:

Active/Passive FireCluster

Only the cluster master connects to WatchGuard Cloud. The status of the cluster master is Connected. The status of the backup master is Never Connected or Not Connected.

Active/Active FireCluster

Both cluster members connect to WatchGuard Cloud. The status of both members is Connected. To determine which Firebox serial number corresponds to the cluster master or backup master, connect to Fireware Web UI and select System Status > FireCluster. Or, in WatchGuard System Manager, connect to the cluster and expand the Cluster section.

Reboot and Upgrade

For individual Fireboxes that run Fireware v12.5.2 and higher, you can reboot and upgrade the Firebox on the Device Summary page. For more information, see Reboot a Firebox and Upgrade Firmware from WatchGuard Cloud.

For FireCluster members that run Fireware v12.7.1 or higher (or v12.5.8 or higher for T10, T15, T30, T35, T50, M200 and M300 Fireboxes), you can reboot and upgrade the cluster member on the Device Summary page. For more information, see Reboot a Cluster Member in WatchGuard Cloud and Upgrade a FireCluster in WatchGuard Cloud.

FireCluster Failover

To fail over an active/passive cluster in WatchGuard Cloud, cluster members must run Fireware v12.7.1 or higher (or v12.5.8 or higher for T10, T15, T30, T35, T50, M200 and M300 Fireboxes). For more information, see Fail Over a FireCluster in WatchGuard Cloud.

Device Information

The Device Information section includes basic information about the device:

  • Name — For a device that has never connected, this is the name assigned to the device when it was registered on the WatchGuard portal. After the device has connected, this is the name configured on the device.
  • Model — The device model.
  • Version — For a device that has never connected to WatchGuard Cloud, this is the version of firmware the device was manufactured with. After the device has connected, this is the version of firmware installed on the device.
  • Serial Number — The device serial number.
  • IP Address — The public IP address of the connection from WatchGuard Cloud. If the device is not connected, it shows the last IP address the device connected from WatchGuard Cloud.
  • Uptime — The number of days since the device last rebooted. This information is available only after the device has connected to WatchGuard Cloud. If the device is not connected, this number reflects the uptime as of the last time the device connected to WatchGuard Cloud.

Screen shot of WatchGuard Cloud Device Settings, Device Information

For a FireCluster, the Device Information section also includes a member number for both cluster members. This number indicates the order in which you added the Fireboxes to WatchGuard Cloud:

  • Member1 is the first Firebox that you added to WatchGuard Cloud.
  • Member2 is the second Firebox that you added to WatchGuard Cloud.

Screen shot of the Device Information and License Details for a FireCluster

If you remove a Firebox from a FireCluster, that member becomes inactive.

License Details

The License Details section indicates the type of device security subscription, and license and data retention period. The license type can be:

  • Total Security Suite — WatchGuard Cloud is licensed to this device as part of a Total Security Suite subscription. This license includes 30 days of data retention.
  • Basic Security Suite — WatchGuard Cloud is licensed to this device as part of a Basic Security Suite subscription. This license includes 1 day of data retention.

Screen shot of WatchGuard Cloud Device Settings, License Details

License and data retention status information includes:

  • Status — The status of the WatchGuard Cloud license in the device Feature Key. If the license is not expired, the status is Valid.
  • Expiration — The date the WatchGuard Cloud license expires.
  • Data Retention — The number of days of data retention licensed for this device. This includes the number of days of data retention included with the device license plus additional days added by a Data Retention license assigned to the device. For more information, see Manage Data Retention Licenses.

Device and Service Statistics

The Device Summary page also includes summary statistics for the device and security services. The available statistics depend on whether you select a device or a folder, and whether the device is connected.

See Also

View WatchGuard Cloud Device Reports

Executive Summary (WatchGuard Cloud)

Monitor Live Status for Cloud-Managed Fireboxes