Download the Diagnostics File for a Cloud-Managed Firebox

Applies To: Cloud-managed Fireboxes

Your cloud-managed Firebox collects log data and other system information that is helpful when you troubleshoot system problems with a WatchGuard Technical Support representative. You can download this information from your Firebox in a diagnostic log message file (support.tgz) that you can send to your Technical Support representative.

To log in to Fireware Web UI for a cloud-managed Firebox:

  1. From a computer on a network connected to the cloud-managed Firebox, open a web browser.
  2. In the web browser, go to https://<firebox IP address>>:8080.
    The Fireware Web UI login page opens.
  3. Log in with the user name admin and the admin user account password you set for this device in WatchGuard Cloud.

To download the diagnostic log message file:

  1. In Fireware Web UI, select Diagnostics.
    The Diagnostics page opens with the Diagnostics File tab selected.

  1. Click Download a Support Log File.
    The support log file is saved to the Downloads folder. The name of the diagnostic log file is [Firebox-name]_support.tgz.

For information about Fireware Web UI, see About Fireware Web UI for a Cloud-Managed Firebox.

See Also

About WatchGuard Cloud

Recover the Firebox Connection to WatchGuard Cloud