Download a Diagnostic Log Message File in Fireware Web UI

Your Firebox collects log data and other system information that is helpful when you troubleshoot system problems with a WatchGuard Technical Support representative. You can download this information from your Firebox in a diagnostic log message file that you can send to your Technical Support representative. By default, the name of the diagnostic log file is [name of the Firebox]_support.tgz. In some browsers, you can specify another name when you download the file.

Diagnostic logging is enabled by default. If you disabled diagnostic logging, some important logs will not be available in the support.tgz file. For more information about how to enable diagnostic logging, go to Set the Diagnostic Log Level.

The Cyclops Blink Web Detector can scan any support.tgz file for indicators of Cyclops Blink infection. You do not have to enable diagnostic logging before you upload your support.tgz file.

To download a diagnostic log file, from Fireware Web UI: 

  1. Select System Status > Diagnostics.
    The Diagnostics page opens, with the Diagnostics File tab selected.

Screen shot of the Diagnostics File page

  1. Click Download a Support Log File.
    Most browsers download the file to the Downloads folder. Other browsers might prompt you to save or open the file. Support log files are saved in tarzipped (*.tgz) format.
  2. Send the support.tgz file to your WatchGuard Technical Support representative for review.
  3. If you changed the diagnostic log level, set the level to the default level of Error.

Related Topics


Monitor your Firebox with Fireware Web UI