Applies To: Cloud-managed Fireboxes
If your Firebox hardware fails during the warranty period, WatchGuard might replace it with an RMA (Return Merchandise Authorization) unit of the same model. When you exchange a Firebox for an RMA replacement, WatchGuard Customer Care transfers the licenses from the original device serial number to the new device serial number. All the features that were licensed to the original device are transferred to the replacement device.
WatchGuard automatically allocates the RMA replacement device to the same WatchGuard Cloud account as the original cloud-managed device.
Configure the Replacement Device
To automatically configure the replacement device with the same settings as the original device, add it to the same WatchGuard Cloud account as the original cloud-managed device.
To configure the replacement cloud-managed device:
- Log in to WatchGuard Cloud.
- If you are a Service Provider, select the same account where the original cloud-managed device was added.
- Select Configure > Devices.
- Click Add Device.
- Select the replacement device.
The Add Device Wizard automatically copies the configuration from the original device to the new device, and immediately deploys the configuration for the replacement device to download. In the Deployment History, the deployment description is: "Applying config from RMA'd device (serial number)".
- Follow the steps on the last page of the Add Device wizard, to connect the replacement Firebox to your network.
The Firebox connects to WatchGuard Cloud and downloads its configuration.
When you add a replacement cloud-managed device, the Deployment History for the replacement device includes a copy of any configuration previously deployed to the original device. You can revert the replacement device to a previous deployment.
Data Retention for the Inactive Device
After you add an RMA replacement device to WatchGuard Cloud, the status of the original device changes to Inactive. Data for the inactive device remains available in WatchGuard Cloud until the data retention period ends. For more information, see Inactive Devices and Data Retention