Renew Subscription Services

WatchGuard subscription services must get regular updates to operate effectively.

Renew Subscriptions from Fireware Web UI

To see the expiration date of your subscription services, from Fireware Web UI, select System > Feature Key. The Expiration column shows when the subscription expires. You can also see the number of days until each service expires on the system Dashboard. Select Dashboard > System to see the system Dashboard.

When you renew the security subscription, you must update the feature key on the Firebox. To update the feature key, from Fireware Web UI, select System > Feature Key.

For more information about feature keys, see About Feature Keys.

Renew Subscriptions from Policy Manager

Your Firebox gives you reminders to renew your subscriptions when you save changes to a configuration file. WatchGuard System Manager reminds you that your subscription is about to expire 60 days before, 30 days before, 15 days before, and the day before the expiration date.

When your subscriptions expire, you cannot save any changes to your configuration until you either renew or disable the expired subscription. You can use Policy Manager to update the feature key for your subscriptions.

  1. Select File > Save > To Firebox.
    You see a message that tells you to update your feature key.
  2. Click OK.
    The Feature Key Compliance dialog box appears.

Screen shot of the Policy Manager Feature Key Compliance dialog box

  1. Select the expired subscription.
  2. If you already have the new feature key, click Add Feature Key. Paste your new feature key.

You cannot right-click to paste. You must press CTRL+V on your keyboard or click Paste.

If you do not already have your new feature key, you must click Disable even if you plan to renew later. You do not lose your settings if you disable the subscription. If you renew your subscription at a later time, you can reactivate the settings and save them to the Firebox.

  1. Click OK.

Renew Subscriptions from Firebox System Manager

If a subscription is to expire soon, a warning appears on the front panel of Firebox System Manager and Renew Now appears at the upper-right corner of the window. Click Renew Now to go to the WatchGuard website and renew the subscription.

See Also

About Feature Keys