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Install and Connect the Mobile VPN with SSL Client

The Mobile VPN with SSL software enables users to connect, disconnect, gather more information about the connection, and to exit or quit the client. The Mobile VPN with SSL client adds an icon to the system tray on the Windows operating system, or an icon in the menu bar on macOS. You can use this icon to control the client software.

To use Mobile VPN with SSL, you must:

  1. Verify system requirements
  2. Download the client software
  3. Install the client software
  4. Connect to your private network

The WatchGuard Mobile VPN with SSL client v11.10.4 or higher is a 64-bit application.

If you are unable to connect to the Firebox, or cannot download the installer from the Firebox, you can Manually Distribute and Install the Mobile VPN with SSL Client Software and Configuration File.

Client Computer Requirements

For information about which operating systems are compatible with your Mobile VPN with SSL Client, see the Operating System Compatibility list in the Fireware Release Notes. You can find the Release Notes for your version of Fireware OS on the Fireware Release Notes page of the WatchGuard website.

To install the Mobile VPN with SSL client on macOS, you must have administrator privileges.

In macOS 10.15 (Catalina), you can only install apps that are notarized by Apple. The WatchGuard Mobile VPN with SSL client is not notarized by Apple. You cannot install the Mobile VPN with SSL client on a computer with macOS 10.15. However, if the Mobile VPN with SSL client is already installed, and you upgrade to macOS 10.15, you can use the Mobile VPN with SSL client.

To use the Mobile VPN with SSL client to connect, the client computer must support TLS 1.1 or higher.

Windows 7 does not enable TLS by default. To enable TLS 1.1 and TLS 1.2 in Windows 7:

  1. Open the Windows Control Panel.
  2. Select Internet Options > Advanced.
  3. Select the Use TLS 1.1 and Use TLS 1.2 check boxes.

Mac OS X 10.6, 10.7, 10.8, Windows XP and Windows Vista do not support TLS 1.1. Mobile VPN with SSL connections are not supported from these operating systems.

Download the Client Software

To download the client software, you authenticate to the Firebox with an HTTPS connection over port 443 unless the administrator configured a custom port number.

  1. Connect to one of these addresses with a web browser:

Over port 443

https://<device interface IP address>/sslvpn.html

https://<device host name>/sslvpn.html

Over a custom port number

https://<device interface IP address>:<custom port number>/sslvpn.html

https://<device host name>:<custom port number>/sslvpn.html

The authentication web page appears.

  1. Type your Username and Password.
  2. If Mobile VPN with SSL is configured to use more than one authentication method, select the authentication server from the Domain drop-down list.
    The Mobile VPN with SSL download page appears.

Screen shot of the SSL VPN client download page

  1. Click the Download button for the correct installer for your operating system: Windows (WG-MVPN-SSL.exe) or macOS (WG-MVPN-SSL.dmg).
  2. Save the file to your computer.

From this page, you can also download the Mobile VPN with SSL client profile for connections from any SSL VPN client that supports .OVPN configuration files. For more information about the Mobile VPN with SSL client profile, see Use Mobile VPN with SSL with an OpenVPN Client.

Install the Client Software

Microsoft Windows

  1. Double-click WG-MVPN-SSL.exe.
    The Mobile VPN with SSL client Setup Wizard starts.
  2. Accept the default settings on each screen of the wizard.
  3. (Optional) To add a desktop icon or a Quick Launch icon, select the check box in the wizard that matches the option.
  4. Finish and exit the wizard.

macOS

  1. Make sure that the System Preferences > Security and Privacy settings on your Mac allow apps downloaded from Mac App Store and identified developers. This is the default setting.
  2. Double-click WG-MVPN-SSL.dmg.
    A volume named WatchGuard Mobile VPN is created on your desktop.
  3. In the WatchGuard Mobile VPN volume, double-click WatchGuard Mobile VPN with SSL Installer <version>.mpkg.
    The client installer starts.
  4. Accept the default settings on each screen of the installer.
  5. Finish and exit the installer.

After you download and install the client software, the Mobile VPN client software automatically connects to the Firebox. Each time you connect to the Firebox, the client software verifies whether any configuration updates are available.

Connect to Your Private Network

Microsoft Windows

To start the Mobile VPN with SSL client, do one of the following:

  • From the Start Menu, select All Programs > WatchGuard > Mobile VPN with SSL client > Mobile VPN with SSL client.
  • Double-click the Mobile VPN with SSL shortcut on your desktop.
  • Click the Mobile VPN with SSL icon in the Quick Launch toolbar.

Screen shot of the WatchGuard Mobile VPN with SSL dialog box

macOS

To start the Mobile VPN with SSL client on macOS:

  1. Open a Finder window.
  2. Select Applications > WatchGuard.
  3. Double-click the WatchGuard Mobile VPN with SSL application.

Specify the Client Connection Settings

After you start the Mobile VPN with SSL Client, to start the VPN connection, you must specify the authentication server and user account credentials. Mobile VPN with SSL does not support Single Sign-On (SSO).

The Server is the IP address of the primary external interface of a Firebox, or an FQDN that resolves to that IP address. If Mobile VPN with SSL on the Firebox is configured to use a port other than the default port 443, in the Server text box, you must type the IP address or FQDN followed by a colon and the port number. For example, if Mobile VPN with SSL is configured to use port 444, and the primary external IP address is 203.0.113.2, the Server is 203.0.113.2:444.

The User name format depends on which authentication server the user authenticates to. For example, if the Firebox configuration includes multiple authentication servers, you must specify the authentication server in the User name text box. The User name must be formatted in one of these ways:

To use the default authentication server

Type the user name. Example: j_smith

To use another authentication server

Type the authentication server name or domain name, and then type a backlash (\) followed by the user name. Example: <server.example.com>\<j_smith>.

Active Directory — ad1_example.com\j_smith

Firebox-DB —  Firebox-DB\j_smith

RADIUS (Fireware v12.5 or higher) — rad1.example.com\j_smith or RADIUS\j_smith. You must type the domain name specified in the RADIUS settings on Firebox.

RADIUS (Fireware v12.4 or lower) — RADIUS\j_smith. You must always type RADIUS.

If your configuration includes a RADIUS server, and you upgrade from Fireware v12.4.1 or lower to Fireware v12.5 or higher, the Firebox automatically uses RADIUS as the domain name for that server. To authenticate to that server, you must type RADIUS as the domain name. If this case, if you type a domain name other than RADIUS, authentication fails.

To connect to your private network from the Mobile VPN with SSL client:

  1. In the Server text box, type or select the IP address or name of the Firebox to connect to.
    The IP address or name of the server you most recently connected to is selected by default.
  2. In the User name text box, type the user name.
    If Mobile VPN with SSL on the Firebox is configured to use multiple authentication methods, specify the authentication server or domain name before the user name. For example, ad1_example.com\j_smith.
  3. In the Password text box, type the password for your user account.
    The client remembers the password if the administrator configured the authentication settings to allow it.
  4. Click Connect.

If the connection between the SSL client and the Firebox is temporarily lost, the SSL client tries to establish the connection again.

If you cannot connect to the VPN, the administrator should check for these common causes:

  • Incorrect DNS settings
  • Incorrect user group settings
  • Disabled, deleted, or misconfigured policies
  • IP address pool overlap

Other Connection Options

Two other connection options are available in the client only if the administrator has enabled them on the device you connect to.

Automatically reconnect

Select the Automatically reconnect check box if you want the Mobile VPN with SSL client to automatically reconnect when the connection is lost.

Remember password

Select the Remember password check box if you want the Mobile VPN with SSL client to remember the password you typed for the next time you connect.

Mobile VPN with SSL Client Controls

When the Mobile VPN with SSL client runs, the WatchGuard Mobile VPN with SSL icon appears in the system tray (Windows) or on the right side of the menu bar (macOS). The type of magnifying glass icon that appears shows the VPN connection status.

Windows:

  • — The VPN connection is not established.
  • — The VPN connection has been established. You can securely connect to resources behind the Firebox.
  • — The client is in the process of connecting or disconnecting. The "W" letter in the icon pulsates.
  • Warning icon for Mobile VPN with SSL — The client cannot connect to the server. Verify that the server IP address, user name, and password are correct. To troubleshoot further, check the client logs for Mobile VPN with SSL.

macOS:

  • — The VPN connection is not established.
  • Connected icon for Mobile VPN with SSL (Mac OS X) — The VPN connection has been established. You can securely connect to resources behind the Firebox.
  • Connecting icon for Mobile VPN with SSL (Mac OS X) — The client is in the process of connecting or disconnecting. The "W" letter in the icon pulsates.
  • Warning icon for Mobile VPN with SSL (Mac OS X) — The client cannot connect to the server. Verify that the server IP address, user name, and password are correct. To troubleshoot further, check the client logs for Mobile VPN with SSL.

macOS (Dark Mode):

  • Not connected icon for Mobile VPN with SSL (Mac OS X dark mode) — The VPN connection is not established.
  • Connected icon for Mobile VPN with SSL (Mac OS X dark mode) — The VPN connection has been established. You can securely connect to resources behind the Firebox.
  • Connecting icon for Mobile VPN with SSL (Mac OS X dark mode) — The client is in the process of connecting or disconnecting. The "W" letter in the icon pulsates.
  • Warning icon for Mobile VPN with SSL (Mac OS X dark mode) — The client cannot connect to the server. Verify that the server IP address, user name, and password are correct. To troubleshoot further, check the client logs for Mobile VPN with SSL.

To see the client controls list, right-click the Mobile VPN with SSL icon in the system tray (Windows), or click the Mobile VPN with SSL icon in the menu bar (macOS). You can select from these actions:

Connect/Disconnect

Start or stop the Mobile VPN with SSL connection.

Status

See the status of the Mobile VPN with SSL connection.

View Logs

Open the connection log file.

Properties

Windows — Select Launch program on startup to start the client when Windows starts. Type a number for Log level to change the level of detail included in the logs.

macOS — Shows detailed information about the Mobile VPN with SSL connection. You can also set the log level.

Show Time Connected (macOS only)

Select to show the elapsed connection time on the macOS menu bar.

Screen shot of Mobile VPN with SSL client menu (Mac OS X)

Show Status While Connecting (macOS only)

Select to show the connection status on the macOS menu bar.

Screen shot of Connecting status Mac OS X tray

About

The WatchGuard Mobile VPN dialog box opens with information about the client software.

Exit (Windows) or Quit (macOS)

Disconnect from the Firebox and shut down the client.

See Also

Uninstall the Mobile VPN with SSL Client

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