Troubleshoot Mobile VPN with IKEv2

This topic describes common problems and solutions for Mobile VPN with IKEv2.

Installation Issues

Connection Issues

Account-Related Connection Issues

During the VPN connection process, the Firebox verifies the user's identity and group membership on the local database or an existing RADIUS server.

The user must be a member of:

  • The default IKEv2-Users group on the Firebox, or
  • A group explicitly added during Firebox configuration.

For these account-related connection issues, users see a general error message, such as:

Screen shot of an IKEv2 VPN connection error in Windows

Issues After Connection

If users still cannot connect to network resources through an established VPN tunnel, see Troubleshoot Network Connectivity for information about other steps you can take to identify and resolve the issue.

See Also

Mobile VPN with IKEv2

Edit the Mobile VPN with IKEv2 Configuration