Contents

Monitor Wireless Connections (Gateway Wireless Controller)

From the Gateway Wireless Controller, you can monitor the connection status and activity on your WatchGuard APs. You can also monitor and manage the client connections to your WatchGuard APs.

Summary Information

The Summary section includes basic connection information for your APs and the clients connected to your APs. The information available in the Summary section is different in Fireware Web UI than in Firebox System Manager.

Firmware Updates

In the Gateway Wireless Controller, you can see the versions of firmware available for each of your AP models. You can download new versions of the firmware for each of your AP models to your Firebox and upgrade the firmware version on each of your APs.

Access Points

On the Gateway Wireless Controller Access Points tab in Fireware Web UI and Firebox System Manager, you can see all of the APs that are managed by your Firebox. For each AP, this information appears:

Name

This is the unique, friendly name you assign to the AP when you add or edit an Access Point in the Gateway Wireless Controller configuration settings.

Status

In this column, the current status of each AP paired with this Firebox appears.

  • Online — The AP is enabled and can communicate with the Firebox.
  • Not Trusted — The AP is not in a trusted state. For more information, see AP Trust Store.
  • Unreachable — The AP cannot be contacted by the Firebox.
  • Discovered — The AP has been discovered by the Firebox, but is not yet online.
  • Updating Firmware — The AP firmware is being updated.
  • Updating Configuration — An update to the AP configuration is in progress.
  • Authenticating — The AP is authenticating to the Gateway Wireless Controller. If the status does not change from Authenticating to Online, the passphrase on the AP may not match the passphrase on the Gateway Wireless Controller. For information about how to resolve a passphrase mismatch, see About AP Passphrases.
  • Cloud Managed — An AP on your network that is managed by WatchGuard Wi-Fi Cloud and not the Gateway Wireless Controller.

Bytes

The number of bytes of data through the AP.

Clients

The number of client devices connected to the AP.

SSIDs

This column shows the name of each SSID you have configured for the APs paired with this Firebox.

For more information about SSIDs for APs, see Configure WatchGuard AP SSIDs.

IP Address

This is the IP address assigned to the AP.

Radio 1 (Fireware v12.3 and lower)

This column shows the radio frequency and channel that the AP Radio 1 uses.

In Fireware v12.3.1 and higher, this information appears in the AP details pop-up window when you click on an AP.

For more information about radio settings, see Configure AP Radio Settings.

Radio 2 (Fireware v12.3 and lower)

If your AP has two radios, this column shows the radio frequency and channel that the AP Radio 2 uses.

In Fireware v12.3.1 and higher, this information appears in the AP details pop-up window when you click on an AP.

For more information about which APs have dual radios, see About AP Configuration.

Version

This is the firmware version on the AP.

Model

This is the model number for the AP.

For more information about the available AP models, see About AP Configuration.

Uptime

The amount of time the AP has been online.

For each AP in the Access Points list, you can also select an option from the Actions drop-down list to complete these tasks:

Site Survey

To detect other active wireless access points in the same area, you can complete a site survey.

  1. From the Access Points list, select the AP.
  2. From the Actions drop-down list, select Site Survey.

For more information about how to perform a site survey, see the Perform a Site Survey section in the topic Monitor AP Status.

Log Messages

To see the syslog log messages generated by an AP:

  1. From the Access Points list, select the AP.
  2. From the Actions drop-down list, select Log Messages.

Network Statistics

To see a report of network statistics information from the AP:

  1. From the Access Points list, select the AP.
  2. From the Actions drop-down list, select Network Statistics.

The network statistics report includes interface statistics (names, MAC and IP addresses, and traffic counters), routing table details, and ARP table details for the AP.

Flash Power LED

To make the power LED on the AP flash:

  1. From the Access Points list, select the AP.
  2. From the Actions drop-down list, select Flash Power LED.
    The Flash Power LED dialog box appears. If you are not logged in as a user with Device Administrator credentials, you must provide Device administrator credentials.
  3. In the User Name and Passphrase text boxes, type the user credentials for a user account with Device Administrator credentials.
  4. Click OK.
    The LED flashes for several minutes.

This is helpful when you need to identify a specific AP, particularly if you use the Disable LEDs option to operate your AP in stealth mode to hide the use of wireless activity.

The Flash LED feature is supported only on AP100, AP102, AP200, and AP300 devices.

Reboot 

To restart an AP:

  1. From the Access Points list, select the AP.
  2. From the Actions drop-down list, select Reboot.
    The Reboot dialog box appears. If you are not logged in as a user with Device Administrator credentials, you must provide Device administrator credentials.
  3. In the User Name and Passphrase text boxes, type the user credentials for a user account with Device Administrator credentials.
  4. Click OK.
    The AP restarts.

Unreachable appears in the Status column for an AP while it reboots. When the AP reboot is complete, Online appears in the Status column.

Upgrade

To upgrade the firmware on an AP:

  1. From the Access Points list, select the AP.
  2. From the Actions drop-down list, select Upgrade.
    A confirmation message appears.
  3. Click Yes.

Trust an AP

To help prevent potential security issues from factory reset, unauthorized, or compromised APs in your deployment, the Gateway Wireless Controller will not manage or monitor an AP that is not trusted. For more information, see AP Trust Store.

To trust an AP:

  1. Select one or more APs.
  2. Click Action.
  3. Select Mark Trusted.

Reset Trust Store

If any of your APs might have been compromised, such as APs that have been tampered with, reset, or are no longer under your control, we recommend that you reset the Trust Store.

For more information, see AP Trust Store.

Show Password

(Fireware v12.0.2 or lower)

If automatic passphrase management is enabled, you can display the AP passphrase. To see the passphrase, select an AP, click Action, then select Show Password.

For more information, see About AP Passphrases.

Reset to Factory Default

To reset an AP to the factory-default settings:

  1. From the Access Points list, select the AP.
  2. From the Actions drop-down list, select Reset to Factory Default.
    A confirmation message appears.
  3. Click Yes.

For more detailed procedures related to the tasks you can complete when you monitor your APs, see Monitor AP Status.

Wireless Clients

On the Gateway Wireless Controller Wireless Clients tab in Fireware Web UI and Firebox System Manager, you can see a list of the client devices that are connected to your APs.

Access Point (Web UI) or Filter by AP (FSM)

To filter the list of connected client devices by the AP that each client is connected to, select an option from the Access Point drop-down list. The options include All and the name of each AP paired with this Firebox.

SSID (Web UI) or Filter by SSID (FSM)

To filter the list of connected client devices by the SSID that each client is connected to, select an option from the SSID drop-down list. The options include All and the name of each SSID that is configured on your APs paired with this Firebox.

Manufacturer (Web UI Only, Fireware v12.3 and lower)

To filter the list of connected client devices by the manufacturer of the client device, select an option from the Manufacturer drop-down list. The options include All and the name of each manufacturer for the client devices connected to an AP paired with this Firebox.

Hostname

This is the host name of the client device. This column only appears if your APs use the Firebox as a DHCP server.

To sort the list by the host name, click the Hostname column header.

IP Address

This is the IP address of the client device. This column only appears if your APs use the Firebox as a DHCP server.

To sort the list by the IP address, click the IP Address column header.

To see more information about the connections for this client device, click the IP address and then click a link to see the client device: View in FireWatch or View in Traffic Monitor.

Screen shot of the Wireless Clients page with the IP address links to FireWatch and Traffic Monitor

MAC (Web UI Only)

This is the MAC address assigned to the client device. To sort the list by the MAC address, click the MAC column header.

Manufacturer (Web UI Only, Fireware v12.3 and lower)

This is the manufacturer of the client device.

In Fireware v12.3.1 and higher, this information appears in the client details pop-up window when you click on a client MAC address.

Sent

This is the amount of data that the client device has sent while connected to the AP.

Received

This is the amount of data that the client device has received while connected to the AP.

Signal

This shows the signal strength of the connection between the client device and the AP.

SSID

This is the name of the SSID that the client device is connected to.

Access Point

This is the name of the AP that the client device is connected to.

Radio (Fireware v12.3 and lower)

This column shows the radio channel on the AP that the wireless client device uses.

In Fireware v12.3.1 and higher, this information appears in the client details pop-up window when you click on a client MAC address.

Mode (Fireware v12.3 and lower)

This is the 802.11 wireless mode that the client device uses. For example, b, N, or AC.

In Fireware v12.3.1 and higher, this information appears in the client details pop-up window when you click on a client MAC address.

Location

The location of the client. This information is derived from the description of the AP to which the client is connected. In Fireware Web UI, you must select a client to see the location details.

Disconnect Client

To disconnect a client device from an AP, from the Wireless Clients list, select the client device and click Disconnect Client.

For more detailed procedures related to the tasks you can complete when you monitor Wireless Clients, see Monitor Wireless Clients.

External BSSIDs

On the Gateway Wireless Controller External BSSIDs tab in Fireware Web UI and Firebox System Manager, you can see a list of access point devices that are not part of your network. You can scan for all access point devices, or for only rogue access points. You can complete a scan to find any conflicts in your area with the SSID and channel that your wireless devices use.

The External BSSIDs tab includes this information:

MAC Address

This is the MAC address assigned to the external BSSID or rogue access point.

SSID

This is the SSID assigned to the external BSSID or rogue access point.

Channel

This is the wireless channel used by the external BSSID or rogue access point.

Rogue Access Point

This shows an icon for the channel conflict level of the rogue access point device identified by the scan.

For more information about channel conflict levels, see Use Gateway Wireless Controller Maps.

See Also

Configure APs with the Gateway Wireless Controller

WatchGuard Wireless Solutions

Use Gateway Wireless Controller Maps

Give Us Feedback  ●   Get Support  ●   All Product Documentation  ●   Technical Search