Troubleshoot WatchGuard Agent Connectivity for WatchGuard Endpoint Security

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product., WatchGuard EDR Core This topic applies to the WatchGuard EDR Core, available in the Total Security Suite license.

If you experience connectivity issues between your WatchGuard Agent and WatchGuard servers, in the proxy computer firewall or the endpoint computer firewall:

• Allow all WatchGuard communication URLs.
• Allow all WatchGuard program files to bypass any content filter protection.

Configure the computer firewall to allow incoming and outgoing Universal Plug and Play (UPnP) and Simple Service Discovery Protocol (SSDP) traffic on User Datagram Protocol (UDP) port 21226 and Transmission Control Protocol (TCP) port 18226. For more information, go to Verify Communication Ports.

For a complete list of required URLs and ports, go to the URLs Used by Panda and WatchGuard Endpoint Security Products Knowledge Base article (external link).

If an issue persists, connect the endpoint computer to an alternate network to test network connectivity. If network connectivity issues stop, the original network might be the cause of the connectivity issue.

If you cannot resolve the issue, before you contact Support:

1. Use the PSInfo Enable Advanced Logs tool to collect support-related information that includes the maximum amount of detail.
2. Use the PSInfo Force Sync tool to refresh agent communication with your endpoint security product.
3. Collect the logs that the Enable Advanced Logs tool generates.
4. If the endpoint computer uses a proxy or cache computer, use the PSInfo tool to collect support-related information about the proxy or cache computer and the endpoint computer.

If you have to contact Support, you can use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.