Client Protection Status in Endpoint Manager

Applies To: WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP

In Service Provider Endpoint Manager, on the Status page, you can filter and review protection information for your accounts. Use filters to find accounts with different status.

To search for an account:

  • In Service Provider Endpoint Manager, on the Status page, in the Search text box, type the name of an account, and press Enter.

To filter the list of accounts:

  1. In Service Provider Endpoint Manager, on the Status page, click Filters.

Screen shot of Service Provider Endpoint Manager, Client Protection Status filter

  1. From the Protection Status list, select the status you want to filter the list for.
    For example, to show a list of all computers and devices without a license, select No License.
  2. To refine the results, select options from these drop-down lists:
    • Protection Up to Date — Select an option to filter the list for accounts with WatchGuard Endpoint Security that is up to date, out of date, or pending update.
    • Knowledge Up to Date — Select an option to filter the list for a signature file that is up to date or out of date.
    • Last Connection — Select an option to filter the list for accounts that last connected less than 3 days ago, between 3 and 30 days ago, or more than 30 days ago.
  3. Click Filter.

Client Protection Status Table

The table displays detailed information about the status of each account group's endpoint security software and includes filters to show fewer results. A hyphen indicates that the account group's endpoint security product does not include the feature.

When a color bar displays in the table, you can point to it with the mouse to show the number of computers in each group and the percentage of the total number of computers on the network.

The table includes this information:

Client

The name of the WatchGuard Cloud account.

Group

The name of the WatchGuard Cloud account group the account belongs to.

Computers

The total number of computers and devices with WatchGuard Endpoint Security installed.

Advanced Protection

A color bar that indicates the advanced protection status of the computers and devices.

Red — Computers with protection errors, with disabled protection, with installation errors, or without a license.

Green — Computers where the protection is OK or in the process of installation.

Antivirus

A color bar that indicates the antivirus protection status of the computers and devices.

Red — Computers with protection errors, with disabled protection, with installation errors, or without a license.

Green — Computers where the protection is OK or in the process of installation.

Protection Up to Date

A color bar that indicates the update status of WatchGuard Endpoint Security on the client computer or device.

Red — Computers with out of date protection.

Orange — Computers that require a restart to complete the update.

Green — Computers with up to date protection.

Knowledge

A color bar that indicates the update status of the signature file on the client computer or device.

Red — Computers with an out of date signature file.

Green — Computers with and up to date signature file.

Last Connection

A color bar that indicates the date when connection status was last sent to WatchGuard Cloud.

Green — Less than 3 days ago

Orange — More than 3 days ago

Darker Orange — More than 7 days ago

Red — More than 30 days ago

More information is available in the exported file. To export the table results, in the upper-right corner of the page, click .

See Also

About Service Provider Endpoint Manager

User and Session Activity in Endpoint Manager