Disable Real-time Communication

Applies To: WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP

WatchGuard Endpoint Security on the client communicates with WatchGuard Cloud in real-time to retrieve configured settings and apply them to protected computers. Real-time communication between the protected computers and the cloud requires an open connection at all times. If your network infrastructure does not support many machines connecting simultaneously or the firewall cannot support this traffic, you can create a settings profile to disable real-time communication.

When you disable real-time communication, communication intervals with WatchGuard Cloud increase up to 15 minutes.

To disable real-time communication:

  1. From the top navigation bar, select Settings.
  2. From the left pane, select Network Settings.
  3. Select an existing security settings profile to edit, copy an existing profile, or in the upper-right corner of the page, click Add to create a new profile.
    The Add Settings or Edit Settings page opens.

Screen shot of WatchGuard Endpoint Security, Add Settings

  1. Select Proxy.
    Internet access through a proxy server is only available for Windows computers.

Screen shot of WatchGuard Endpoint Security, Add proxy settings

  1. To disable real-time communication, select Advanced Options.
  2. Disable the Enable Real-Time Communication toggle.
    Computers with this settings profile applied communicate with the cloud every 15 minutes.

Screen shot of WatchGuard Endpoint Security, Add advanced proxy settings

  1. Click Save.
    The new settings profile appears in the list.
  2. Select the settings profile and assign recipients.
    For more information, see Assign a Settings Profile.

See Also

Manage Settings Profiles

Add a Proxy (Windows computers)

Configure the Endpoint Agent Remotely