Applies To: WatchGuard Advanced EPDR, WatchGuard EPDR, WatchGuard EDR, WatchGuard EPP, WatchGuard EDR Core
The Unmanaged Computers Discovered list shows all computers and devices on the network that do not have WatchGuard Agent or an endpoint security product installed. For more information, go to Unmanaged Computers Discovered List .
To view the computer details, select a computer or device in the list.
Computer Alerts
The pink section includes information on alerts or notifications to help you identify problems.
| Status | Type | Recommended Action |
|---|---|---|
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Error installing the WatchGuard agent |
This message specifies the reason why the agent installation failed. |
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Wrong credentials |
Start the installer again with the required credentials to perform the installation. |
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Unable to connect to the computer |
Make sure the computer is turned on and meets the remote installation requirements. |
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Unable to download the agent installer |
Make sure the computer is turned on and meets the remote installation requirements. |
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Unable to copy the agent installer |
Make sure the computer is turned on and meets the remote installation requirements. |
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Unable to install the agent |
Make sure the computer is turned on and meets the remote installation requirements. |
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Unable to register the agent |
Make sure the computer is turned on and meets the remote installation requirements. |
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Error installing the WatchGuard Endpoint Security protection
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This message indicates the reason for the protection installation failure. |
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Insufficient disk space to perform the installation |
Go to Installation Requirements. |
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Windows Installer is not operational |
Make sure the Windows Installer service is active. Stop and start the service. |
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Removal of the third-party protection installed was canceled by the user |
Accept the removal of the third-party antivirus solution found. |
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Another installation is in progress |
Wait for the current installation to finish. |
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Error automatically uninstalling the third-party protection installed |
Refer to WatchGuard Endpoint Security Supported Uninstallers. |
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There is no uninstaller available to remove the third-party protection installed |
Contact technical support to obtain the relevant uninstaller. |
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Installing the agent |
When the installation process is complete, the computer will no longer appear on the list of unmanaged computers discovered. |
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Unmanaged computer |
The computer does not have the WatchGuard Agent installed. Make sure the computer is compatible with WatchGuard Endpoint Security and meets the requirements. For more information, go to Installation Requirements. |
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Computer Details
The Computer Details section shows information to help you identify the computer.
| Parameter | Description |
|---|---|
|
Computer name |
Name of the discovered computer. |
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Description |
Enter a description for the unmanaged computer. |
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First seen |
Date and time when the computer was first discovered. |
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Last seen |
Date and time when the computer was last discovered. |
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IP address |
IP address of the computer network interface card. |
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Physical addresses (MAC) |
Physical address of the computer network interface card. |
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Domain |
Windows domain the computer belongs to. |
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NIC manufacturer |
Manufacturer of the computer network interface card. |
Last Discovery Computer
The Last Discovery Computer section shows the discovery computer that last found the computer.
| Parameter | Description |
|---|---|
|
Computer |
Name of the discovery computer that last found the unmanaged computer. |
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Last seen |
Date and time when the computer was last discovered. |