Configure the WatchGuard Cloud and ConnectWise RMM Connection

After you download and install the plug-in, you must configure the connection between WatchGuard Cloud and ConnectWise RMM to automatically map your WatchGuard Cloud accounts and the accounts in your ConnectWise RMM.

To avoid errors when you configure the API connection, we recommend you copy and paste the API parameters directly from the user interface. You can see the WatchGuard Cloud parameters on the Administration > Managed Access page.

To establish the connection between WatchGuard Cloud and ConnectWise RMM, from the onboarding application:

1. Select API Connection.



2. Enter the API information for WatchGuard Cloud:  
   • Authentication API URL — Type the Authentication API URL used to request an authentication token. The URL varies by region.
     • APAC Region — https://api.jpn.cloud.watchguard.com/oauth/token
     • EMEA Region — https://api.deu.cloud.watchguard.com/oauth/token
     • NA/Americas Region — https://api.usa.cloud.watchguard.com/oauth/token
   • API URL — Type the base URL of the Endpoint Security API. The URL varies by region.
     • APAC Region — https://api.jpn.cloud.watchguard.com/rest/endpoint-security/management
     • EMEA Region —https://api.deu.cloud.watchguard.com/rest/endpoint-security/management
     • NA/Americas Region — https://api.usa.cloud.watchguard.com/rest/endpoint-security/management
   • Account ID — Type the WatchGuard Cloud Account ID of the managed account for which you want to make API requests. This must be the Account ID of a Service Provider or Subscriber account that you manage in WatchGuard Cloud. To view your account ID, select Administration > My Account in WatchGuard Cloud.
   • Access ID — Type the access ID for readwrite API access to WatchGuard Cloud.
   • Access Password — Type the password for the readwrite access ID you specified for API access to WatchGuard Cloud.

   • API Key — Type the API key associated with your WatchGuard Cloud account.

   • RMM Vendor — If you require the onboarding application to automatically configure the mapping relationships, select ConnectWise RMM from the drop-down list.

Make sure you specify the readwrite access ID and password for API access.The readonly access ID might cause errors when you use the plug-in.

3. Complete one of these steps:
   • If you do not require the onboarding application to automatically configure the mapping relationships, click Connect.
     Wait for the onboarding application to establish a connection through the API. For information about how to manually map the accounts, go to Configure Custom Fields and Manually Map Accounts in ConnectWise RMM.
   • If you require the onboarding application to automatically configure the mapping relationships, click Configure API. For information about how to automatically map the accounts, go to Map Accounts. Enter the API information for ConnectWise RMM:
   • Server URL — Enter the ConnectWise RMM server URL:
     • North America — https://openapi.service.itsupport247.net
     • Europe — https://openapi.service.euplatform.connectwise.com
     • Asia — https://openapi.service.auplatform.connectwise.com
   • Client ID — Enter the value you generated in the ConnectWise RMM tool. For more information, go to Enable API Access in ConnectWise RMM.
   • Client Secret — Enter the value you generated in the ConnectWise RMM tool. For more information, go to Enable API Access in ConnectWise RMM.

The Client ID and Client Secret values required in the plug-in are created for the API key in the ConnectWise RMM tool. For more information, go to Enable API Access in ConnectWise RMM.

4. Click Save.
5. Click Test Connection.
   Wait for the plug-in to establish a connection through the API. If the test connection is successful, a confirmation message appears.

The connection process can take some time to complete when there is a large amount of data.

Map Accounts

After you establish the connection between WatchGuard Cloud and ConnectWise RMM, you are prompted to map your ConnectWise RMM companies to the accounts you manage in WatchGuard Cloud.

If you select Yes, the plug-in automatically maps the WatchGuard Cloud Subscriber accounts (ClientName) and the ConnectWise RMM companies (CompanyName). On the Map Clients page, to save the mapping, click Save.

If you select No, you can manually map your ConnectWise RMM companies to the WatchGuard Cloud accounts. For more information, go to Manually Map ConnectWise RMM and WatchGuard Cloud Accounts.

Connection Troubleshooting

If the connection is not successful:

• Make sure the access ID for API access is enabled in WatchGuard Cloud.
• Make sure the access ID and password are for the correct WatchGuard Cloud account ID.
• Verify the API key.
• Make sure the account ID is correct.
• Check if the WatchGuard Cloud account ID was removed or merged with another account.

Related Topics

Create Installation Tasks for Windows Devices from ConnectWise RMM

Create Installation Tasks for Mac Devices from ConnectWise RMM