Contents

Client Connection Logs

The Client Connection Logs contains a list of successful (green) or failed (red) connection attempts made by the client.

There are two different views for the Client Connection Logs:

  • Timeline View
  • Grid View

The Timeline View provides the list of connections logs with these details:

Screen shot of the Client Connection Logs widget

Field Description
Timestamp Indicates the date and time when the client connected to an AP.
Average Latencies Displays the average latencies for the different stages of the Wi-Fi connection for the client.
BSSID BSSID is the MAC address of the AP to which the client attempted to connect.
AP Name Name of the AP to which the client attempted to connect.
SSID SSID of the WLAN to which the client is connected.
Channel Operating channel of the AP to which the client attempted to connect.
Disconnect Disconnects the client from the AP.

The Grid View contains detailed information in a tabular format:

Screen shot of the Client Connection Logs grid view

Field Description
BSSID BSSID is the MAC address of the AP to which the client attempted to connect.
AP Name Name of the AP to which the client attempted to connect.
SSID SSID of the WLAN to which the client is connected.
Channel Operating channel of the AP to which the client attempted to connect.
Timestamp Indicates the date and time when the client connected to an AP.
Event Indicates if the client successfully connected.

Event Failures

A red symbol in the Event column of the connection logs denotes a client connection failure. Hover over the red text to display information about the failure type:

Association Failure

  • AP association limit exceeded
  • Capability mismatch
  • Association failure

Authentication Failure

  • EAPOL 4-way handshake failed
  • RADIUS authentication failure
  • RADIUS Server not reachable - Phase 2
  • RADIUS server not responding
  • Incorrect Pre-Shared Key
  • Fast roaming failed

Network failure

  • Captive Portal authentication failed
  • Captive Portal - shared secret mismatch
  • Captive Portal - client in blackout period
  • DHCP failed
  • DNS failure
  • WAN failure - Phase 2

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