Add Custom Branding

Custom branding enables you to brand some of WatchGuard Cloud as your own in order to communicate with clients and users or to ensure that your clients and users are reaching out to the appropriate contacts in the event of service issues.

You can customize these items:

  • Logos and images that appear in reports and emails generated by WatchGuard Cloud
  • Logos and images that appear in the IdP portal and emails generated by AuthPoint
  • Reply-to email address for notification and report emails sent by WatchGuard Cloud
  • Reply-to email address for emails sent by AuthPoint
  • Logo and thumbnail on the set password and token activation web pages
  • Contact information that appears in WatchGuard Cloud email and PDF report footers

After you make changes to the Branding page, click Update to save the changes. To apply your custom branding changes to WatchGuard Cloud and AuthPoint, you must enable the Use the configured custom branding toggle.

Upload Custom Logos and Images

You can upload .JPG and .PNG file formats for custom logos and images in a variety of sizes. Different images are used for different purposes, as shown in this table:

Size Description Recommended Dimensions
(width × height)

Company Logo

Appears where a company logo is used:

  • AuthPoint IdP portal
  • Report headers
  • Emails

For best results, upload a rectangular image. The maximum file size is 250 KB.

500 × 200 pixels

Background Image

Appears where a background image is used, such as on the AuthPoint IdP portal. For best results, upload a rectangular image.

The maximum file size is 2 MB.

1900 × 1220 pixels

Thumbnail Image

Appears where a very small logo is used, such as the tab in a web browser (e.g. favicon). For best results, upload a square image.

The maximum file size is 250 KB.

100 × 100 pixels

To upload a custom logo or image:

  1. In Subscriber view, select Administration > Branding.
    In Service Provider view, select Administration > View My Account > Branding.
    The Branding page opens.

Screen shot of WatchGuard Cloud Branding page

  1. Drag an image file from your computer to the appropriate tile.
    Or, click Or, select the file on the appropriate tile and select an image file.
  2. (Optional) To remove the custom images and restore the WatchGuard default image files, click Restore Default Images.
  3. In the lower-left corner, click Update.

Edit the Reply-to Email Address

You can change the reply-to email address for email messages sent by WatchGuard Cloud and AuthPoint. When users reply to the email, the custom reply-to email address displays in the To box.

If you delete a custom reply-to email address, the Reply-to Email Address value automatically resets to the default [email protected] email address.

To edit the reply-to email address:

  1. In the Reply-to Email Address text box, type an email address.

Screen shot of WatchGuard Cloud Branding page, Reply-to Email Address section

  1. In the lower-left corner, click Update.

Edit the Contact Information for Email and PDF Reports

You can include custom contact information in the footer of email messages and PDF reports.

If you disable custom footer information, the WatchGuard contact information appears in the footer.

To edit the email and PDF report footers:

  1. In the Footer section, type a Company Name.
  2. In the Company Address text box, type the address to include in the footer.

Screen shot of WatchGuard Cloud Branding page, Footer section

  1. Click Update.

Apply Custom Branding

After you update the custom branding, you can apply the changes to your WatchGuard Cloud account. This updates branding used by all Subscriber accounts that the current account manages, unless they have custom branding enabled.

To apply the configured custom branding:

  1. Turn on the Use the configured custom branding toggle.
    The Enable Custom Branding dialog box opens.
  2. Click Enable.

Disable Custom Branding

You can disable custom branding to use the default WatchGuard branding. When custom branding is disabled, all Subscriber accounts use the default WatchGuard branding, unless they have custom branding enabled.

To disable the configured custom branding:

  1. Turn off the Use the configured custom branding toggle.
    The Disable Custom Branding dialog box opens.
  2. Click Disable.