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Delegate Your Account

If you want help with the management of your account, you can delegate your account to a Service Provider. When you delegate your account, you find and contact a Service Provider and then give them access to your account to help you manage and configure your security services.

You cannot delegate management of your WatchGuard Cloud account to a Service Provider in a different cloud region.

Any WatchGuard Cloud account can be delegated. You can delegate your account permanently or you can delegate your account for a specific amount of time if you are out of the office, on vacation, or otherwise unavailable.

The primary use cases for account delegation are:

  • You need help to configure your security services
  • You need someone to manage your account while you are out of the office or otherwise unavailable
  • You purchased and activated security services, but want someone else to configure and manage them

If you have a Service Provider account, you can only delegate your Subscriber account. The Service Provider you choose can manage your account and configure your security services, but they cannot see or manage your inventory or your customer accounts.

Find a Service Provider

To delegate your account, you must first find and contact a Service Provider to help you manage your account. To find a Service Provider, go to https://watchguardsupport.secure.force.com/PartnerFinder/.

Search for and contact a Service Provider and let them know you would like to delegate your account to them. Make sure to discuss your business requirements and whether you need ongoing assistance or if you just want to delegate management of your account for a specific amount of time.

The Service Provider will send you a verification code to initiate the account delegation process.

Provide Account Access

When you contact a Service Provider and they agree to help with the management of your account, the Service Provider will send you a verification code to initiate the account delegation process. You use this verification code to review and accept or deny their request for account access.

To provide account access and delegate your account:

  1. Log in to WatchGuard Cloud. If you have a Service Provider account, click Pivot to Subscriber View on the dashboard to pivot to the Subscriber view for your account.
  2. Select Administration > Managed Access.
    The Managed Access page appears.
  3. On the Managed Access page, in the Verification Code text box, paste or type the verification code the Service Provider sent to you.

  1. Click Submit.
  2. Review the details of the request. Click Grant Access to approve the account access request or click Cancel. If you cancel, you can still review and approve the access request later. You have 14 days before the verification code expires.

When you give account access, your account is delegated to the Service Provider. They can manage your account and configure your security services.

If you have a Service Provider account, the Service Provider you have delegated your account to can only manage your account and configure your security services. They cannot see or manage your inventory or your customer accounts.

Revoke Account Access

Account delegation can be ongoing or it can be for only a specific amount of time. Whether you have delegated your account permanently or temporarily, you can revoke access to your account at any time.

It is also possible for the Service Provider to revoke their own access to your account.

To revoke a Service Provider's access to your account:

  1. Log in to WatchGuard Cloud. If you have a Service Provider account, click Pivot to Subscriber View on the dashboard to pivot to the Subscriber view for your account.
  2. Select Administration > Managed Access.
    The Managed Access page appears.
  3. On the Manage Access page, click Revoke Access.

  1. In the Revoke Access window, click Revoke Access.

See Also

Manage a Delegated Account

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