Applies To: Endpoint Security Elite, Endpoint Security 360, Endpoint Security Prime, Endpoint Security Basic
In the Antivirus settings of a workstation and server settings profile, you can configure Endpoint Security Elite, 360, Prime, and Basic to scan for viruses in files, email messages, and websites that users visit. You can specify the types of threats to detect and the files to scan. For more information, go to Configure Antivirus Scanning.
If your Endpoint Security product has issues with these features, such as access to emails or websites, contact Support with this information:
- Provide a description of the issue.
- Create an error trace with the PSErrorTrace tool. The tool can help you to troubleshoot and diagnose issues related to the installation, activation, and compatibility of your endpoint security product. For information, go to PSErrorTrace Tool.
- Create a firewall diagnostic file with the NNS Firewall Diagnostic tool (NNSDiag) tool. The tool can help you to troubleshoot issues related to a WatchGuard endpoint firewall. For information, go to NNS Firewall Diagnostic Tool.
- Use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.