PSErrorTrace and PSErrorTrace_exch Tools

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product., WatchGuard EDR Core This topic applies to the WatchGuard EDR Core, available in the Total Security Suite license.

The PSErrorTrace tool can help you troubleshoot and diagnose issues related to the installation, activation, and compatibility of your endpoint security product. Similarly, the PSErrorTrace_exch tool can help you troubleshoot and diagnose endpoint security issues that are related to Microsoft Exchange protection.

This topic describes how to run the PSErrorTrace tool and generate a diagnostic file.

To install and run PSErrorTrace:

1. Download the PSErrorTrace tool .EXE file (external link).

If you have an issue related to Microsoft Exchange protection, download the PSErrorTrace_exch tool .EXE file (external link).

2. Run the pserrortrace.exe file as an administrator.
   The Cloud AV Troubleshooting Wizard dialog box opens.

3. Click Start.
   The Preparing Data Collection dialog box opens.

4. Click Start.
   The Collecting Information About the Platform dialog box opens.

5. From your computer, reproduce the issue.
6. Click Finish.
   The Save As dialog box opens
7. Select a location on your computer to save the .psinfo file to and click Save.

Support cannot receive files with the .psinfo file extension as an attachment. Compress the PsErrorTrace.psinfo file to a .ZIP file before you send it to Support.

Contact Support

If you have to contact Support, you can use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.