Add or Delete a Managed Account

You can add managed accounts from Account Manager. You can create accounts in up to five tiers (for example, tier-1 Service Provider > tier-2 Service Provider > tier-3 Service Provider > tier-4 Service Provider > tier-5 Subscriber) and assign them to account groups. For information on account groups, go to Manage Account Groups.

Add a Managed Account

To add a managed account, from Account Manager:

  1. In the upper, right corner, click .
    To add an account to a Service Provider account, clicknext to the account name and select Add Account.

Screen shot of Add Account dialog box

  1. In the Account Name text box, type a name for the account.
  2. In the Account Type section, select Subscriber or Service Provider.
  3. From the Account Group drop-down list, select the group you want to add the account to.
  4. In the Contact section, add the contact information for the customer or partner who manages the account.
    In the Email text box, enter an email address that WatchGuard or the partner could use to contact the person responsible for the account.
  5. (Optional) Add the Mailing Address and Billing Address, if required.
  6. (Optional) To add an operator to the account, in the Operators section, click Add Operator. For more information, go to Add Operators to Managed Accounts.
  7. Click Save.
    On the My Account page, in the Details section, you can click Edit Account to make changes.

Delete a Managed Account

When you delete a managed account, any accounts, data, and services in or managed by the account are removed. All operator sessions will end. This action cannot be undone.

This is a permanent action that cannot be undone by an operator or by WatchGuard. When you delete an account, all settings and data related to the account are permanently deleted. WatchGuard cannot restore deleted accounts or restore any related settings and data.

To delete a managed account, from Account Manager:

  1. Select the account you want to delete.
  2. Select Administration > My Account.

    Screen shot of WatchGuard Cloud My Account Details page

  3. In the Details section, click Delete Account.
    The Delete Account dialog box opens.

    Screen shot of WatchGuard Cloud Delete Account dialog box

  1. To confirm that you want to delete the account, in the text box, type DELETE in capital letters.

    2. If you complete the next step, the account and all related settings and data are permanently deleted.

  2. Click Delete.

Related Topics

Allocate AuthPoint Users

Add Operators to Managed Accounts

Edit Account Details for a Managed Account