Troubleshoot Local Settings That Differ From Management UI

Applies To: WatchGuard Advanced EPDR This topic applies to the WatchGuard Advanced EPDR endpoint security product., WatchGuard EPDR This topic applies to the WatchGuard EPDR endpoint security product., WatchGuard EDR This topic applies to the WatchGuard EDR endpoint security product., WatchGuard EPP This topic applies to the WatchGuard EPP endpoint security product., WatchGuard EDR Core This topic applies to the WatchGuard EDR Core, available in the Total Security Suite license.

If the WatchGuard Endpoint Security settings on your computer differ from the settings in the WatchGuard Endpoint Security management UI, you can try to fix the issue with these steps:

• Right-click the WatchGuard system tray icon and select Sync.
• Use the PSInfo Force Sync tool to refresh endpoint agent communications.
• Uninstall the endpoint agent from Control Panel > Programs and Features > Uninstall a Program. Reboot your computer and reinstall the program.

If the issue persists, from the endpoint computer, collect advanced logs and send them to Support. If you have to contact Support, you can use the PSInfo tool to provide diagnostic logs to help Support troubleshoot your issue. For more information, go to Get Started with PSInfo.