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Send Email to Guest Users

You can send mass email messages to guest users and batch guest users with the Send Email option from the More Actions list.

To send mass email messages:

  1. Select Portals.
  2. Click the portal name for which you want to configure the Guestbook plug-in.
  3. Click the Plug-in Configuration tab.
  4. Click the Guestbook icon.

The Guestbook plug-in configuration details appear. The Guestbook icon is available only if you selected the Guestbook plug-in when you created the portal. If the Guestbook icon does not appear, you must first edit the portal to include the Guestbook plug-in.

  1. Click the View Guestbook link.
  2. In the Users or Batches tab, select the guest user or batch user accounts from the table.
  3. Select Send Email from the More list.
  4. Click OK to confirm the send email action.

An email message with the account information is sent to a guest user only if the corresponding email address is provided for the guest user account. In the case of a guest batch, you must manually add the email address for each user account created by a guest batch before sending email messages to the batch of guest user accounts.

Configure Email Content

You can configure the content of the email message. The body of the email message comprises a subject and the actual message.

Typically, the message will have a personalized greeting, the login credentials, and a message for the user.

You can include the following pre-defined variables using brackets {} in the email content.

  • {first_name} — The value for this variable is derived from the First Name field of the guestbook user profile. If this is an optional field and has not been specified, a blank value is passed to the email content.
  • {last_name} — The value for this variable is derived from the Last Name field of the guestbook user profile. If this is an optional field and has not been specified, a blank value is passed to the email content.
  • {username} — The value for this variable is derived from the UserName field of the guestbook user account information.
  • {password} — The value for this variable is derived from the Password field of the guestbook user account information.
  • {expiration_time} — The value for this variable is derived from the Expires At field of the guestbook user account information.

The {first_name} and the {last_name} have to be specified manually in the email body. The {username}, {password}, and {expiration_time} are included in the message body by default.

You can format the message contents with the formatting tool bar displayed above the message body. You can insert images and links by clicking the associated icon.

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